Customer reviews from sony.com
Sony - 4K Ultra HD Media Player - Black
Average customer rating
2.6
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
12
4 Stars
18
3 Stars
7
2 Stars
12
1 Star
29
38%of customers recommend this product.
(
11 out of
29)
Customer Reviews for Sony - 4K Ultra HD Media Player - Black
Customer Rating
2
Great expectations not fulfilled
on February 26, 2014
Posted by: RocketJSquirrel
What a disappointing product.
I got only one (1) free movie, Elysium. Apparently the offer of several free movies expired in December 2013.
I did get plenty of uninteresting 2-4 minute demo clips that are just taking up space.
For some reason, 1.7 TB out of 2 TB are in use, and I haven't downloaded anything yet. There is no indication how to specify what will be deleted when I want that space for some movies. All I can find is a trash can icon on each video. It will take a long time to manually delete the unwanted videos one at a time.
Movies are overpriced at around $30 to buy.
The $7 rentals must be viewed within 24 hours of purchase, and take hours to download, so you really need to plan ahead and plan precisely. This is really stupid. Give me 24 hours from the time I press Play!
So far, all the 4K videos I've viewed are in 16:9 format, so they don't fill my 2.35:1 projection screen.
And, of course, you only get the very limited selection that Sony offers.
The FMP-X1 could be great. The disappointments are not technical in nature; the hardware is fine. Sony could make this product better by improving movie selection, lowering purchase prices, and making the rental policy more liberal.
Written by a customer while visiting sony.com
Customer Rating
1
Don't Buy!
on February 19, 2014
Posted by: Grunt1970
This is an expensive piece of hardware that I have added to my system. The preloaded films are from one to five minute glamor shots, worthless value. Each movie is about $30 and takes several hours to download. You are better off getting the 4K up-loader on a blue ray device. Very disappointed in Sony.
Written by a customer while visiting sony.com
Customer Rating
4
A glimpse of a great service to come!
on December 1, 2013
Posted by: Flyshacker
This new 4K media server offers a glimpse of the incredible picture that your new 4K TV can produce and gets you ready to download the new 4K content as soon as it becomes available. This is what makes the purchase worthwhile. (The only other very limited 4K content I have found available is on YouTube.) This media server ships with quite a few short 4K videos, originated in 4K, that are truly spectacular and make me eager for more 4K originated content ASAP!! However, we also tried one full-length Hollywood movie, and it appeared merely upscaled to 4K resolution, unfortunately not nearly as clear and awesome as the short videos that are originated in 4K. For me, the promise of this media server and this new service is entirely in new originated 4K content, not in upconverted material.
The media server is plug-n-play and works perfectly out of the box, with one exception that lowers my rating to 4 stars from 5. I am having a compatibility issue from the HDMI2 audio port to a third-party sound bar, and I believe I have isolated the problem to the media server. I have contacted support and fully expect the problem to be resolved to my satisfaction, perhaps with a firmware upgrade if it turns out that I am correct. When that is fixed I will post an update and raise my rating to a full 5 stars.
Written by a customer while visiting sony.com
Customer Rating
2
Very Disappointed
on March 8, 2014
Posted by: JJB9
For what this device costs it's appealing how lousy the free content is. The device is slow, takes forever to download movies even on a hard wired 100mbps connection and, there is an overall lack of movies. As neat as it is to be able to watch 4k content, the library available to me can be watched in a month or two. Unless this device improves through updates etc I am considering it a complete waste of money. Sony, I'm sorry, this was not your best effort.
Written by a customer while visiting sony.com
Customer Rating
1
No 4k content to download
on August 13, 2018
Posted by: Mazchick
Gender:Male
Sony's 4k store has closed. What do I do with this thing now? A total waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Huge waste
on April 1, 2019
Posted by: rivas39
Gender:Male
I purchased this media player with my Sony Television a few years ago and was never able to get any content to download. Decided to take a look at it only to find out the store is now closed. I understand you pay a premium to have the latest technology first, but given the price paid for this now useless device should warrant some kind of refund or trade in from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, April 4, 2019
Hi rivas39, Thank you for your feedback on your experience with your player. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Kindly send us an email at socialsupport@am.sony.com so we can further help you. Regards, -Erin
Written by a customer while visiting sony.com
Posted by: PatXBR
Verified Purchase:Yes
Vey limited movie, but the quality of the picture is excellent. However, something the TV will say not recognize the 4K signal, need to restart the TV or the 4K player to fix it.
I would recommend this to a friend!
Response from sony.comBy Oscar, Sony Support, January 22, 2015
Hello PatXBR, thank you for your message. If you are experiencing some difficulties, make sure to have both units attach hardly with the highest version of HDMI. Also verify to have the latest firmware version. Try to perform a factory reset on your TV to see if this fix the inconvenience of rebooting both unit. Here is a link: https://us.en.kb.sony.com/app/answers/detail/a_id/43126
Written by a customer while visiting sony.com
Customer Rating
4
good overall but needs more updates
on November 22, 2014
Posted by: nassweet
need to update the player like the new tvs to support amazon 4k like they have the nexflix setup also needs to be an activation code section in the sony my essentials website so you can add more applications like amazon 4k
I would recommend this to a friend!
Written by a customer while visiting sony.com