Customer reviews from sony.com
Sony - 4K Ultra HD Media Player - Black
Average customer rating
2.6
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
12
4 Stars
18
3 Stars
7
2 Stars
12
1 Star
29
38%of customers recommend this product.
(
11 out of
29)
Customer Reviews for Sony - 4K Ultra HD Media Player - Black
Customer Rating
2
Purchase is just OK
on May 10, 2014
Posted by: DCvideo
Good quality picture, but not enough Video for the price.
Response from sony.comBy Carmela, Sony, May 13, 2014
I regret hearing that it was not able to meet your expectations. You can try checking out the links below for more information on 4K viewing:
https://us.en.kb.sony.com/app/answers/detail/a_id/43231
https://us.en.kb.sony.com/app/answers/detail/a_id/43093
If you need further assistance you can drop us an email at SonySupportUSA@am.sony.com. Thanks!
https://us.en.kb.sony.com/app/answers/detail/a_id/43231
https://us.en.kb.sony.com/app/answers/detail/a_id/43093
If you need further assistance you can drop us an email at SonySupportUSA@am.sony.com. Thanks!
Written by a customer while visiting sony.com
Customer Rating
5
Great
on September 4, 2020
Posted by: ARNOB
Gender:Male
Love It !!!
.................................................................Also Recommended !!!
.................................................................Also Recommended !!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Disappointed in SONY again
on June 29, 2014
Posted by: NLJGI
I am quite disappointed in the fact that SONY technical support has mislead me. Prior to purchasing this device along with my XBR65X900A, I asked if the device and TV would be able to stream the only available 4K content from Netflix. The answer was yes, after a software update that would be made available in June. I bought my TV and Player in May. I just called the same technical support people who are now telling me they are sorry and that I can purchase the FMP X10 to be able to have a device compatible with the HEVC standard that Netflix utilizes. So what do I do with the FMP X1? I cannot believe that Sony did not disclose this prior to my purchasing decision. The TV is fine and all of that but one should have proper information to make an informed choice. Shame on you SONY for not being up front about this by misleading me and your lack of customer loyalty is really apparent. I have been burnt by the LCOS issue with the KDS60XBR1 and the KDS70XBR2 (yes I have both) and have purchased SONY TVs exclusively throughout the years all XBR series yet this is what happens...having spent a small fortune on these two devices, not a month later SONY tells me to purchase another $699.00 device ($499.00 on preorder) to be able to have the facility to do something that they claimed would have been addressed by a software update. Not good enough, you need to find a way to address this in a better manner than sorry! I am tired of spending large sums of money on your products and being mislead and improperly supported. This needs to be addressed!
Response from sony.comBy Amanda, Sony Support, July 1, 2014
Hello NLJGI— I apologize for the inconvenience this has caused you. Please email my team at sonysupportusa@am.sony.com with contact info for further assistance.
Written by a customer while visiting sony.com
Customer Rating
1
BUYER BEWARE
on July 5, 2013
Posted by: 4454
Consumer Fraud!
I'm in the whole for just under $10,000 bucks for the new Sony 65" 4k television, TV Stand, Tax, The mandatory Sony 4k conversion box for a added $800 bucks, cables etc.
I have payed top dollar for everything and still can not watch ONE FRAME of 4k. Including the so called pre-loaded 4k movies. Sony informed me that my BRAND NEW television that I payed almost $8,000. must be upgraded and I must have what they are calling a "Activation" service call including a TWO WEEK waiting time. before there people can come to my home. I discovered that the technician's house call purpose is to switching out components on the TV to make it work in 4k. In my case Sony is guilty of Misrepresentation by knowingly and willingly selling me a 65" 4k television and duped me out of additional funds for a 4k conversation box that by their own admission after they got my money and I was safe at home and directed to a webpage. At that point I was informed that I must have the in home service call and that the 4k dose not work and will not work with out it. Sony gave me no pre purchase acknowledgment or disclosure that it wont work at time of purchase . Isn't That Called Fraud?
I'm in the whole for just under $10,000 bucks for the new Sony 65" 4k television, TV Stand, Tax, The mandatory Sony 4k conversion box for a added $800 bucks, cables etc.
I have payed top dollar for everything and still can not watch ONE FRAME of 4k. Including the so called pre-loaded 4k movies. Sony informed me that my BRAND NEW television that I payed almost $8,000. must be upgraded and I must have what they are calling a "Activation" service call including a TWO WEEK waiting time. before there people can come to my home. I discovered that the technician's house call purpose is to switching out components on the TV to make it work in 4k. In my case Sony is guilty of Misrepresentation by knowingly and willingly selling me a 65" 4k television and duped me out of additional funds for a 4k conversation box that by their own admission after they got my money and I was safe at home and directed to a webpage. At that point I was informed that I must have the in home service call and that the 4k dose not work and will not work with out it. Sony gave me no pre purchase acknowledgment or disclosure that it wont work at time of purchase . Isn't That Called Fraud?
What's great about it: Thin Wallet
What's not so great: Sony's Deceptive Practices
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Nothing but headaches
on June 27, 2014
Posted by: Stan7520
If I only knew the issues I've encountered with this player I would have stocked up on Tylenol. First, it did not come preloaded with the 10 free movies as advertised. I had to jump through hoops to get the movies I was entitled to. In the end I only was able to successfully download 8 of the 10. Two of the movies are on the 4K player but show a cost of $29.99. I have talked to Sony 4k support until I was blue in the face. At their instructions I attempted to download the two movies using the 4k player as well as directly from Unlimited 4k Videos on SEN. Whenever I attempted to purchase the movies I always got a 4145 error code because it believes I downloaded the movies with another device which is absolutely not correct. The only way to correct the mess per Sony support is to rest the media player, which would mean I would lose everything on the internal HDD. My suggested resolution was to attach an external HDD and move all good content to the external HDD and then reset the Media player. I have tried three different external hard drives and the Media player did not recognize any of them. In discussing this with Sony 4k support they, like me, have concluded that the External HDD USB port is not available. It should have been activated when the media player software was updated after it was connected to the internet for the first time. Well, the Media player was updated but the External HDD USB port is not available. Now Sony support has decided that the External HDD USB port is defective and the media player would have to be returned and replaced with a re-furbished media player. This is because this model number FMP-X1 has been discontinued. I purchased this player in December 2013. At this point I am totally frustrated.
Response from sony.comBy Amanda, Sony Support, June 30, 2014
I apologize for the inconvenience. Please email my team at sonysupportusa@am.sony.com with contact information and any previous reference #'s you may have. Thank you!
Written by a customer while visiting sony.com
Posted by: rhemphill
Verified Purchase:Yes
The device works well, but the choice of movies in 4K is very sparse, and the cost is ridiculous. There is little available from other sources. There is no discount for older movies. No coupons.
Maybe my investment in a 65" Sony Ultra HDTV and media player and surround sound and tower speakers and 4K receiver wasn't worth it.
Also, the device won't feed video through my new Sony 4K receiver, due to new security "improvements!" So I have to jump through hoops to wire the audio output to my receiver, the video output to a second HDMI port on my Ultra HDTV, and go through weird gyrations to change inputs on my TV just to use the media player. I spent a lot of $$$ and time so I would be able to only need to use one device, my Sony receiver, to select all sources, which should feed through only one HDMI output to my TV. But NOOOOO, Sony doesn't want my life to be easy.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 25, 2015
Hi rhemphill, we always appreciate customers who take the time to give us their feedback and we regret that the media player did not live up to your expectations. Thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. I've forwarded your comments to our executive responsible for our media placement as she is always appreciative for this type of feedback. While our media plans are confidential, I can tell you that Sony values our customers and their opinions highly and we don't want to alienate you from our brand. Regarding your connection between your Media box to your receiver to the TV, please contact us at socialsupport@am.sony.com and kindly include your product information such as the model number of your Sony TV and receiver, your contact information and the event or reference ID ( if available ). Again, thank you,
Written by a customer while visiting sony.com