Customer reviews from frigidaire.com
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.7
(1,390 Reviews)
Rating breakdown 1,390 reviews
5 Stars
1,102
4 Stars
244
3 Stars
28
2 Stars
5
1 Star
11
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
3
Would be 5 stars but
on August 27, 2024
Posted by: Merv2142
I purchased a Frigidaire Electric Oven, model GCRE3060BF, in July 2024. Everything works as it should except the BAKE function.
In the short time I have owned the oven, it has been inspected by four Frigidaire Certified Technicians and had its board and thermostat replaced. After all this work, the oven’s actual Bake temperature is still 20 degrees lower than the oven’s Set Temperature.
The oven will reach the Set temperature but, almost immediately after reaching this temperature, the temperature will drop and will not rise anywhere near the Set temperature. During several tests, I would Set the temperature, and for 45 minutes, I would record temperature readings. After these 10 readings (initial and 9 follow on) I found the average temperature during this 45-minute period was 20 degrees lower than what I originally set.
Regardless of the oven’s fancy new/modern features, this discrepancy between the “SET” and “ACTUAL” Bake temperatures is unacceptable, especially for a brand-new appliance.
I have already fought the battle of underbaked food, and I don’t think I should have to post notes on my oven reminding me to add 20 degrees to the Set temperature or add more time to the Bake.
If it can’t be fixed, when do I get a replacement or a refund?
In the short time I have owned the oven, it has been inspected by four Frigidaire Certified Technicians and had its board and thermostat replaced. After all this work, the oven’s actual Bake temperature is still 20 degrees lower than the oven’s Set Temperature.
The oven will reach the Set temperature but, almost immediately after reaching this temperature, the temperature will drop and will not rise anywhere near the Set temperature. During several tests, I would Set the temperature, and for 45 minutes, I would record temperature readings. After these 10 readings (initial and 9 follow on) I found the average temperature during this 45-minute period was 20 degrees lower than what I originally set.
Regardless of the oven’s fancy new/modern features, this discrepancy between the “SET” and “ACTUAL” Bake temperatures is unacceptable, especially for a brand-new appliance.
I have already fought the battle of underbaked food, and I don’t think I should have to post notes on my oven reminding me to add 20 degrees to the Set temperature or add more time to the Bake.
If it can’t be fixed, when do I get a replacement or a refund?
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 28, 2024
We would like to sincerely apologize for the issues you've been experiencing with your range. At Frigidaire, we're committed to helping families live better every day, and we're disappointed that we fell short in your case. We see that you've already been in touch with our customer care team to work towards a resolution. If you need any further assistance, please feel free to reach out to us again via live chat or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
New frigidaire electric stove
on September 4, 2024
Posted by: Gagoots
[This review was collected as part of a promotion.] I love my new Frigidaire electric stove, it is very stylish and sharp !the electric burners are very easy to use and they maintain a steady temperature. Lot's of features, especially the meat temperature probe that comes with the oven ,makes roasts to perfection 👌
I give it 👍👍👍👍👍
I give it 👍👍👍👍👍
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Range
on September 4, 2024
Posted by: Cape Cod Trudy
[This review was collected as part of a promotion.] So far like all the functions that I have used.
Though I would like to have had the broiler and the air fry attachments included.
Though I would like to have had the broiler and the air fry attachments included.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 7, 2024
Posted by: Stoveuser
[This review was collected as part of a promotion.] I have been using my Frigidaire gallery electric stove for about two months. I love it. I’ve tried all the options and they all work flawlessly. I wish they had included a bottle of glass top cleaner as this was a new experience for me.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 12, 2024
Posted by: Lacy Lou
[This review was collected as part of a promotion.] I love the stove. It fits very well in my house and I’ve used it several times. The oven is fantastic. Heats up very fast cooks food very well and evenly.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 22, 2024
Posted by: GreenShirtCT
[This review was collected as part of a promotion.] Very efficient. Cooks really well. My favorite feature is when I put a timer on it and the timer ends it shuts the heat off in the oven since we sometimes forgot to do that previously
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 22, 2024
Posted by: Lynn09
[This review was collected as part of a promotion.] I have been extremely pleased with my new range. The functions work as advertised. Air fryer function messy but results are good.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Error message on oven
on September 24, 2024
Posted by: GailElaine
[This review was collected as part of a promotion.] Oven is only 1 month old, used 5 times and every time we shut it off, we get an error message and have to pull it out and unplug or throw our breaker. We have repair coming in a few days. This should not happen!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 25, 2024
Hi, Gail Elaine. We're sorry to hear this is the kind of experience you've had with your range. We have checked that you were able to reconnect with our customer care team, and it has been coordinated with one of our authorized service providers. We are confident that they will fix your unit in no time. If there is any conflict, please connect with us via chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com