Customer reviews from frigidaire.com
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.8
(1,918 Reviews)
Rating breakdown 1,918 reviews
5 Stars
1,538
4 Stars
320
3 Stars
38
2 Stars
9
1 Star
13
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
5
Works Great so far
on February 15, 2026
Posted by: Frigidaire User1
[This review was collected as part of a promotion.] We've only had it for two months now, but we do really like it!
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 16, 2026
Thank you for your feedback! We’re happy to hear that you’re enjoying your new appliance, even after just a couple of months.
We hope it continues to meet your expectations and makes your daily routine easier and more enjoyable! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We hope it continues to meet your expectations and makes your daily routine easier and more enjoyable! If you ever have questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
Keypad quit working
on February 16, 2026
Posted by: sharonedith
[This review was collected as part of a promotion.] After 5 days it through an error code and the keypad no longer works
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 17, 2026
Hi, sharonedith.
Thank you for bringing this to our attention. We’re sorry to hear that after only five days the unit displayed an error code and the keypad stopped working — we understand how frustrating that must be.
We can see that you are currently working with our Customer Care Team toward a resolution. For the most up-to-date assistance and next steps, we recommend continuing to work directly with them. If you need immediate support, you may also connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
We appreciate your patience and remain committed to helping you reach a resolution.
— Reed
Thank you for bringing this to our attention. We’re sorry to hear that after only five days the unit displayed an error code and the keypad stopped working — we understand how frustrating that must be.
We can see that you are currently working with our Customer Care Team toward a resolution. For the most up-to-date assistance and next steps, we recommend continuing to work directly with them. If you need immediate support, you may also connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 AM – 8:00 PM ET.
We appreciate your patience and remain committed to helping you reach a resolution.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire
on February 17, 2026
Posted by: Sandy9176
[This review was collected as part of a promotion.] I bought the frigidaire pizza oven and loved it so much is got another frigidaire for my son.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 18, 2026
Hi Sandy! Thank you so much for sharing your experience! We’re delighted to hear that you loved your Frigidaire pizza oven enough to get another one for your son — that truly means a lot to us.
It’s wonderful to know our products are bringing joy to your home and family. Your trust and enthusiasm for the brand are greatly appreciated!
Thank you again for choosing Frigidaire. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s wonderful to know our products are bringing joy to your home and family. Your trust and enthusiasm for the brand are greatly appreciated!
Thank you again for choosing Frigidaire. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Yay convection oven
on February 17, 2026
Posted by: Montana mom
[This review was collected as part of a promotion.] Works great for baking cookies with two racks at the same time (lowest rack setting and highest rack placement). Am being careful to wipe down ceramic stove top after each use with dawn dish soap and use a scrub daddy sponge to scrub any residual areas. Am polishing more often than with old oven with bartenders friend. All ceramic stovetops require this care. I like the knob placement down above oven handle — old stove had them above the burners and they were always getting splattered.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 20, 2026
Hello there, Montana mom! Thank you so much for sharing your detailed feedback! We’re thrilled to hear that your range is working great for baking cookies on two racks at once. That’s wonderful to know. It’s always great when performance meets expectations in the kitchen.
We also appreciate you sharing your cleaning routine and care tips for the ceramic cooktop. You’re absolutely right, consistent care helps maintain its appearance and performance. It’s great to hear that you’re enjoying the knob placement above the oven handle as well. Thoughtful design features like that are intended to make everyday cooking more convenient and help reduce splatter on controls.
We truly value your feedback and are glad to know you’re having a positive experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We also appreciate you sharing your cleaning routine and care tips for the ceramic cooktop. You’re absolutely right, consistent care helps maintain its appearance and performance. It’s great to hear that you’re enjoying the knob placement above the oven handle as well. Thoughtful design features like that are intended to make everyday cooking more convenient and help reduce splatter on controls.
We truly value your feedback and are glad to know you’re having a positive experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
3
We like the stove...but...
on February 18, 2026
Posted by: Disappointed by Scratches
[This review was collected as part of a promotion.] The very first time we cooked on it, the top scratched. We used a GE glass top range for 21 years, and we never scratched it. It was very disappointing to see this scratch on day 1.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 19, 2026
Hi there! Thank you for sharing this with us. We can absolutely understand how disappointing it must have been to see a scratch the very first time you used your new stove — especially after using a GE Appliances glass top range for 21 years without ever experiencing that issue.
That’s understandably frustrating. When you invest in a new Frigidaire appliance, you expect durability and quality from day one.
Glass cooktops are designed to be durable, but they can be sensitive to certain types of cookware, debris between the pan and surface, or sliding cookware across the surface. Even small particles can sometimes cause surface scratches. That said, we completely understand that this doesn’t make it any less disappointing — particularly on the first use.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
That’s understandably frustrating. When you invest in a new Frigidaire appliance, you expect durability and quality from day one.
Glass cooktops are designed to be durable, but they can be sensitive to certain types of cookware, debris between the pan and surface, or sliding cookware across the surface. Even small particles can sometimes cause surface scratches. That said, we completely understand that this doesn’t make it any less disappointing — particularly on the first use.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceeds my expectations!
on February 19, 2026
Posted by: mlssm
[This review was collected as part of a promotion.] After researching for a new oven I decided on this one and couldn’t be happier! The steam bake has become my favorite for baking bread which btw I’ve never baked bread before until wanting to try the steam bake. Used the conv roast for a turkey breast turning out nothing shy of perfection. The no preheat is a great option when in a rush. Purchased the air fryer rack which is another amazing feature also the air fryer works beautifully. The bridge on the countertop has been another feature I use often with my stovetop griddle. Glass is very easily cleaned off with stovetop cleaner. The design is sleek looks nice in our kitchen. Highly recommend!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 20, 2026
Thank you for your fantastic feedback on the 30" Rear Control Electric Range with Total Convection!
We’re thrilled to hear how much you’re enjoying the versatility of your new range. It’s especially exciting to know that the Steam Bake feature inspired you to try baking bread for the first time — and with great results! Hearing that your convection roast delivered a perfectly cooked turkey breast is exactly the kind of performance we aim for.
We’re also glad the No Preheat option is helping when you’re short on time, and that the Air Fry feature (with the optional air fry rack) and the bridge element are adding even more flexibility to your cooking routine. It’s wonderful to know the sleek design and easy-to-clean glass cooktop are making everyday use both practical and enjoyable.
Thank you for your enthusiastic recommendation and for choosing our brand. We hope your range continues to inspire many more delicious meals! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
We’re thrilled to hear how much you’re enjoying the versatility of your new range. It’s especially exciting to know that the Steam Bake feature inspired you to try baking bread for the first time — and with great results! Hearing that your convection roast delivered a perfectly cooked turkey breast is exactly the kind of performance we aim for.
We’re also glad the No Preheat option is helping when you’re short on time, and that the Air Fry feature (with the optional air fry rack) and the bridge element are adding even more flexibility to your cooking routine. It’s wonderful to know the sleek design and easy-to-clean glass cooktop are making everyday use both practical and enjoyable.
Thank you for your enthusiastic recommendation and for choosing our brand. We hope your range continues to inspire many more delicious meals! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
stove
on February 19, 2026
Posted by: catyj
[This review was collected as part of a promotion.] love our stove!
Response from frigidaire.comBy John, Online Outreach Specialist, February 19, 2026
Hello, Catyj. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
My frigidaire
on February 19, 2026
Posted by: Fb90
[This review was collected as part of a promotion.] It works great and looks good Quite easy to keep clean and heats up quickly
Response from frigidaire.comBy John, Online Outreach Specialist, February 19, 2026
Hello, FB90. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com