Customer reviews from frigidaire.com
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.8
(1,918 Reviews)
Rating breakdown 1,918 reviews
5 Stars
1,538
4 Stars
320
3 Stars
38
2 Stars
9
1 Star
13
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
2
POOR Quality compared to what is expected from Frigidaire
on December 2, 2025
Posted by: AmyC13
So a few weeks ago my old range (also a Frigidaire bought in 2008) went out and I chose this one to replace it. I have to say, after being so excited to get this, that I am very disappointed in it and in the quality of products that Frigidaire is putting out these days. I also have a Frigidaire dishwasher and it is a piece of crap too.
From afar, the range looks pretty and it cooks ok. Cooks about 10 degrees cool so I make sure that i used an oven thermometer. A lot of underbaked rolls and cookies before that got figured out. The fan is pretty quiet. That's about where anything positive ends. The whole thing feels cheap and flimsy. Compared to my previous Frigidaire range it just does not add up. The whole thing rattles and rocks when you shut the oven door and I've tried adjusting the balance several times. It still rattles! The drawer at the bottom is not a warming oven, just a thin metal drawer that every time I open it I think its going to bend or fall off of the track. I'm ok with it not being a warming drawer, just not ok with the flimsiness of it. The racks inside the oven are Horrible and feel cheap and thin. It is a struggle to pull them out just to move them around and they sound (and feel) like teeth on a popsicle stick. And where is the middle? None of the placement spots are in the middle!! Go up and its too high. Go down and too low. What the heck? And the glass top? After only 3 uses it has several small scratches and chips in it as well as micro scratches all over the surface. I mostly use a microfiber cloth to clean but the occasional wet paper towel should not have done that much damage. Maybe a pot or a pan? But it is impossible to ensure that all pots and pans are perfectly smooth and who can afford to constantly buy new ones all the time. Even new ones might not be perfect. REGARDLESS, the glass top should be able to withstandstand a bit of use! My old one sure did. Don't even get me started on the thin side pannels and the cheap plastic knobs. The Only reason I even chose this model was because the knobs were the least cheap looking compared to the other models. And what is up with the broiler? Is it supposed to whistle???
My sister bought a similar range around 2019 or 2020 that has the same high quality to my previous range, the quality one expects in the name. So I question this inferior product that bears the name Frigidaire, why has it gone down hill so much over the last few years, and say that I probably wont ever have one of your products in my house again. I should have bought the Maytag!
Btw...the wiggling and imbalance could also be blamed on the installation guys who installed it and don't think it's their job to mess with that. So you might want to have a chat with companies who stock and sell your product. They're not doing you any favors.
From afar, the range looks pretty and it cooks ok. Cooks about 10 degrees cool so I make sure that i used an oven thermometer. A lot of underbaked rolls and cookies before that got figured out. The fan is pretty quiet. That's about where anything positive ends. The whole thing feels cheap and flimsy. Compared to my previous Frigidaire range it just does not add up. The whole thing rattles and rocks when you shut the oven door and I've tried adjusting the balance several times. It still rattles! The drawer at the bottom is not a warming oven, just a thin metal drawer that every time I open it I think its going to bend or fall off of the track. I'm ok with it not being a warming drawer, just not ok with the flimsiness of it. The racks inside the oven are Horrible and feel cheap and thin. It is a struggle to pull them out just to move them around and they sound (and feel) like teeth on a popsicle stick. And where is the middle? None of the placement spots are in the middle!! Go up and its too high. Go down and too low. What the heck? And the glass top? After only 3 uses it has several small scratches and chips in it as well as micro scratches all over the surface. I mostly use a microfiber cloth to clean but the occasional wet paper towel should not have done that much damage. Maybe a pot or a pan? But it is impossible to ensure that all pots and pans are perfectly smooth and who can afford to constantly buy new ones all the time. Even new ones might not be perfect. REGARDLESS, the glass top should be able to withstandstand a bit of use! My old one sure did. Don't even get me started on the thin side pannels and the cheap plastic knobs. The Only reason I even chose this model was because the knobs were the least cheap looking compared to the other models. And what is up with the broiler? Is it supposed to whistle???
My sister bought a similar range around 2019 or 2020 that has the same high quality to my previous range, the quality one expects in the name. So I question this inferior product that bears the name Frigidaire, why has it gone down hill so much over the last few years, and say that I probably wont ever have one of your products in my house again. I should have bought the Maytag!
Btw...the wiggling and imbalance could also be blamed on the installation guys who installed it and don't think it's their job to mess with that. So you might want to have a chat with companies who stock and sell your product. They're not doing you any favors.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2025
Hi there. Thank you for taking the time to share such a detailed review of your recent experience. We truly regret to hear about the many concerns you’ve encountered with your new range, especially after previously owning Frigidaire appliances for so many years. This is not the experience we want for our customers, and we understand how disappointing and frustrating this must be.
The issues you’re describing — including temperature inconsistencies, rattling during use, drawer stability, rack performance, cooktop durability, and broiler noise — are all concerns we take very seriously. We would appreciate the opportunity to look into this further and determine the best resolution for you.
Please reach out to our Customer Care team directly at 1-800-374-4432, or connect with us via live chat on the official Frigidaire website.
We truly appreciate your feedback, as it helps us improve both our products and the experience we provide to our customers. Thank you again for bringing this to our attention — we are here to help and hope to regain your confidence in Frigidaire.
Best Regards,
Ruth
The issues you’re describing — including temperature inconsistencies, rattling during use, drawer stability, rack performance, cooktop durability, and broiler noise — are all concerns we take very seriously. We would appreciate the opportunity to look into this further and determine the best resolution for you.
Please reach out to our Customer Care team directly at 1-800-374-4432, or connect with us via live chat on the official Frigidaire website.
We truly appreciate your feedback, as it helps us improve both our products and the experience we provide to our customers. Thank you again for bringing this to our attention — we are here to help and hope to regain your confidence in Frigidaire.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving the look
on December 3, 2025
Posted by: Mikebob
[This review was collected as part of a promotion.] I love the new stove. It has so many great features and looks amazing. Matches the stainless steel frigidaire refrigerator we bought last year and love it as well
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cadillac of stoves
on December 3, 2025
Posted by: Drunkbobbycrocker
[This review was collected as part of a promotion.] The stove has every feature that you could possibly need in the kitchen to cook food. I highly recommend it, it's definitely the Cadillac of stoves.
Response from frigidaire.comBy John, Online Outreach Specialist, December 3, 2025
Hi, Drunkbobbycrocker. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 3, 2025
Posted by: GalleryERange25
[This review was collected as part of a promotion.] Love it!
Response from frigidaire.comBy Angel, Online Outreach Specialists, December 4, 2025
Hi, GalleryERange25! Thank you for leaving a review! We’re delighted to know your Frigidaire Electric Range is meeting your expectations. We’re grateful to have you as a valued Frigidaire customer. Should you ever need support, don’t hesitate to contact us via Live Chat at frigidaire.com or by calling 1-800-374-4432 Monday–Friday, 8:30 AM–8 PM EST. We’re always here to help. – Angel
Written by a customer while visiting frigidaire.com
Customer Rating
3
Burner issues
on December 4, 2025
Posted by: Nonnie71251
The “simmer to boil” burner will not regulate. It’s in a constant boil regardless of how low it’s set and everything burns. I’ve called Frigidaire because it’s less than a year old. They were no help at all.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 5, 2025
Hi there, Nonnie71251! We deeply apologize for your recent experience with your Frigidaire appliance and thank you for bringing this to our attention. We completely understand how frustrating it must be to have your “simmer to boil” burner stuck on a constant boil, especially with a product that is less than a year old. We truly empathize with the inconvenience this has caused in your kitchen.
We can see that you are already working with our Customer Care Team toward a resolution. If you have any additional suggestions, comments, or concerns, please feel free to reach out via Live Chat on our website or by contacting our Customer Support at 1-800-374-4432. Our team is available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we are committed to helping you get this issue resolved as quickly as possible.
Thank you again for your patience and for choosing Frigidaire. We hope the remainder of your day goes smoothly. - Maico
We can see that you are already working with our Customer Care Team toward a resolution. If you have any additional suggestions, comments, or concerns, please feel free to reach out via Live Chat on our website or by contacting our Customer Support at 1-800-374-4432. Our team is available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we are committed to helping you get this issue resolved as quickly as possible.
Thank you again for your patience and for choosing Frigidaire. We hope the remainder of your day goes smoothly. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good.
on December 4, 2025
Posted by: AC1970
[This review was collected as part of a promotion.] So far I love my new stove. It really has a lot of features. I have not used them all yet.
Response from frigidaire.comBy John, Online Outreach Specialist, December 4, 2025
Hello, AD1970. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Stove/Oven….So Far
on December 5, 2025
Posted by: Kevin197614
[This review was collected as part of a promotion.] We needed a new oven since our Samsung died. We decided to try a totally different brand for us. We chose the Frigidaire Oven this time. So far the stove will boil water quicker and heats pans evenly. We also like the “bridge” heating element. The oven also heats up quickly and cooks food evenly as well. There doesn’t seem to be any spot that doesn’t get heat.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wow!!
on December 5, 2025
Posted by: 63Mimi
[This review was collected as part of a promotion.] This refrigerator is extremely user friendly. Love the compartments on the doors size and locations. The dual ice makers are awesome. The cubes last a long time in your glass. Very happy with this purchase.
Written by a customer while visiting frigidaire.com