Customer reviews from frigidaire.com
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.7
(1,320 Reviews)
Rating breakdown 1,320 reviews
5 Stars
1,043
4 Stars
234
3 Stars
27
2 Stars
5
1 Star
11
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
1
on November 25, 2024
Posted by: Gramma7
I absolutely HATE this range! The front controls are very inconvenient and are ALWAYS dirty from the food cooking above them. The burners take twice as long to heat as a coil top, and the smooth top is nothing but a pain to clean. But on the up side I don't have to do arm workouts at the gym. I am really quite disgusted that I spent this much money on something this crappy. If you are considering one of these, you would be better off buying a used coil top stove.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 26, 2024
Hello there. We're sorry you feel this way. We understand how important it is to have a good-condition appliance. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. Kindly reach out to us online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Front knobs are a serious problem.
on February 3, 2025
Posted by: AlmostBurnedUp
I love everything about this stove, except having the knobs up front. Since I bought the stove a month ago we have had 3 accidental fires on the stovetop. We had a previous model of this stove in another house (this one had the knobs on the back panel) and we absolutely loved it. If Frigidaire doesn’t do something to correct this move, they’ll end up in a class action lawsuit.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 5, 2025
Thank you for sharing your experience with our product. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
Christian
Best Regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love my Frigidaire Electric Range
on March 21, 2025
Posted by: NinaJWalden
[This review was collected as part of a promotion.] Best electric range I've bought. Love the oven and convection. Looks very nice in my kitchen.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Range
on November 24, 2023
Posted by: JJNC
[This review was collected as part of a promotion.] We are thrilled with our new range! It preheats in half the time of my old range. We do a lot of roasting in our house, and I truly believe our veges come out tasting better. A simple, but incredibly functional feature, is the ability to still see the time while an item is in the oven. Regarding the cooktop, I love the warming section, which I've never had before and it has proven to be very useful when preparing family meals throughout the week.
Written by a customer while visiting frigidaire.com
Customer Rating
3
STOVE TOP
on December 26, 2023
Posted by: ANNETTEGO2
[This review was collected as part of a promotion.] WITH JUST 3 DAY OF USE, THE TO HAS HAD A DEEP SHAVE THAT BE SEE IN PLAIN SIGHT. MY POTS ARE NOT BAD AND STOVE IS ALL SCRATCHED
Response from frigidaire.comBy Christi, Online Outreach Specialist, December 28, 2023
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, ANNETTEGO2. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor quality
on March 26, 2024
Posted by: TheWebbs
[This review was collected as part of a promotion.] So much disappoint here. Cooktop does not cook properly at all. The simmer boil eye only boils hard, even on low. The other eyes do not cook any better. The seam where the cooktop glass meets the metal has no seal, catches the polish leaving white lines you cannot get out of the groove, and is so rough at that seam it catches and tears the paper towel when buffing which leaves pieces to try and get out without watching the cooktop glass. At 50+ years I’ve had several new stoves and this is the worst appliance I have ever bought. The oven is the only thing that cooks right. The stainless does not clean either without leaving a lot of streaking.
Response from frigidaire.comBy Owen, Online Outreach Specialist, March 28, 2024
Hello TheWebbs,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Nice Stove
on April 21, 2024
Posted by: Cooking heaven
[This review was collected as part of a promotion.] This stove was bought as part of a Birthday surprise gift. I'm in cooking heaven as I learn about all the new features. I love this stove.
Written by a customer while visiting frigidaire.com
Customer Rating
4
So Far so Good
on May 6, 2024
Posted by: Time will tell 2024
[This review was collected as part of a promotion.] Have not had it but a couple of weeks, love the new stove...only down fall is the knobs on the front are more dangerous than I thought. Have accidentally turned on burners several times by just leaning against stove reaching for items....need some of safety guard over knobs....
Written by a customer while visiting frigidaire.com