Customer reviews from frigidaire.ca
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.4
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
93
4 Stars
34
3 Stars
9
2 Stars
5
1 Star
7
87%of customers recommend this product.
(
124 out of
142)
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
5
Consistent cooking
on March 2, 2025
Posted by: WestEndGirl
After 20 years of cooking on my old cooker, I decided the inconsistencies had to end. I was nervous at first as it had programs I'd never even heard of. My first Sunday roast (lamb shoulder), using the steam roast function (I figured go big or go home), came out way better than expected: tender and beautifully cooked consistently all the way through. Winner. Here are a few of my pros and cons:
Pros: Heat is consistent; multiple cook options (including steam roast and slow cook), temperature prong, the racks are easily movable and slide with ease, timer is loud enough that I can hear it while gardening, and although I've not used it yet, I love the idea of the double burner for longer pans.
Cons: If you dont use the right size pan and it boils over and you don't clean it right away, is hard to clean up (buy some stove top cleaner, you'll thank me later), I cant seem to dim the clock so it's lit up like the sun at all hours, I can't seem to figure out how to keep the oven going once the timer ends (that might be user error though), which means resetting cook mode and temp, sometimes midway through the cook.
Pros: Heat is consistent; multiple cook options (including steam roast and slow cook), temperature prong, the racks are easily movable and slide with ease, timer is loud enough that I can hear it while gardening, and although I've not used it yet, I love the idea of the double burner for longer pans.
Cons: If you dont use the right size pan and it boils over and you don't clean it right away, is hard to clean up (buy some stove top cleaner, you'll thank me later), I cant seem to dim the clock so it's lit up like the sun at all hours, I can't seem to figure out how to keep the oven going once the timer ends (that might be user error though), which means resetting cook mode and temp, sometimes midway through the cook.
I struggled at first learnig hiw to use some functions of this cooker but good old Google and YouTube have been a blessing. I've not had any issues with accidentally switching on the cooktop like other users have mentioned. Aside from the effort needed to keep the cooktop clean, I'm really pleased with this cooker.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Electric Range
on March 2, 2025
Posted by: JesseJustin1
I am really liking my new range..I am disappointed that they didn't supply any baskets for the air fryer though. My last range was from Samsung and they provided a basket and tray for the use of a air fryer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Joint autour de la plaque de cuisson gap sur 3 côtés, porte four pas égale. Ok en bas mais dépasse en haut
on March 3, 2025
Posted by: Lindafal
Je l’ai reçu il y a une semaine , lors de l’entretien de la surface de cuisson le joint de rubber autour mal installé donc il y a un vide . C’est un problème.ça ramasse les résidus. Plus la porte du four
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 10, 2025
Bonjour, merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes attristés de savoir que votre expérience n’a pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour la gêne occasionnée que cela a pu vous causer. Je peux voir que vous travaillez avec notre équipe du service à la clientèle pour trouver une solution. Si vous avez besoin d’aide supplémentaire, n’hésitez pas à nous contacter par téléphone au 1-800-265-8352. Du lundi au vendredi, de 8 h 30 à 20 h 00 HNE, à votre convenance, et nous serons heureux de vous aider.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
bakes verry well but one problem
on March 3, 2025
Posted by: Bigmur
I bought this range on Jan 28 2025, worked very well but has a very loud howl/wine when on Broil or convection bake. contacted warranty and they are sending repair people. If noise issue cannot be fixed this Range will be returned. Except for the noise this Range is awesome.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 6, 2025
Hi there,
Thank you for making time to provide us with your feedback. We are glad to know that you like how your appliance functions however we are saddened to know that you are having issues with the noise. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 11-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist.
Thank you for making time to provide us with your feedback. We are glad to know that you like how your appliance functions however we are saddened to know that you are having issues with the noise. I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 11-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience, and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great new stove
on March 3, 2025
Posted by: Karin2025
The oven is great. I love the burners, they bring water to a boil quickly. Although I wish the oven did not turn off after the timer goes … I haven’t figured out how to add time without cancelling. I wish the READY volume beep could be adjusted as well. It looks sharp and modern in our kitchen .
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Dangerous design
on March 3, 2025
Posted by: Mike1874
Product is extremely unsafe! The knobs on the front are a major safety hazard. Our house almost burned down due to someone leaning against the burner and accidently turning it on and then then leaving the room. This stove needs to be able to lock out the stove-top, I couldn't imagine owning this oven with children or pets in the house.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Lauren, Online Outreach Specialist, March 10, 2025
Good day!,
Welcome to the Frigidaire/Electrolux family.
Thank you for reaching out and sharing your concerns regarding the safety of your range. We take product safety very seriously, and we’re truly sorry to hear about your experience.
Many of our ranges come with safety features such as control lock settings or optional knob covers to help prevent accidental activation. We’d be happy to discuss potential solutions or provide additional guidance on enhancing safety for your unit. Please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Welcome to the Frigidaire/Electrolux family.
Thank you for reaching out and sharing your concerns regarding the safety of your range. We take product safety very seriously, and we’re truly sorry to hear about your experience.
Many of our ranges come with safety features such as control lock settings or optional knob covers to help prevent accidental activation. We’d be happy to discuss potential solutions or provide additional guidance on enhancing safety for your unit. Please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Written by a customer while visiting frigidaire.ca
Customer Rating
5
It has great features, especially convection & air fry that i like
on March 5, 2025
Posted by: Dugas73
A really good quality stove, I like all the different functions
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Nice oven
on March 5, 2025
Posted by: Fred1
Nice looking with many features that we are still learning how to use. This oven offers several different cooking methods.
My only complaint is that the stovetop is very difficult to maintain a clean appearance. It is OK if you do not have a light on above the oven. If you do and you hate looking at smear marks then either turn off the light or be prepared to do a lot of wiping. A good cream cleaner and then an after wipe with a
soft clean cloth works best.
My only complaint is that the stovetop is very difficult to maintain a clean appearance. It is OK if you do not have a light on above the oven. If you do and you hate looking at smear marks then either turn off the light or be prepared to do a lot of wiping. A good cream cleaner and then an after wipe with a
soft clean cloth works best.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca