Customer reviews from frigidaire.ca
Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Average customer rating
4.4
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
106
4 Stars
35
3 Stars
9
2 Stars
5
1 Star
8
88%of customers recommend this product.
(
137 out of
156)
Customer Reviews for Frigidaire - Gallery 5.3 Cu. Ft. Freestanding Electric Total Convection Range with No Preheat and Air Fry - Stainless Steel
Customer Rating
1
Failed in less than 1 year
on April 28, 2025
Posted by: todd99
control panel failed in less than 1 year. Support takes along time to reach and it would be easier to buy a new stove than the hassle of trying to get this repaired under warranty.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maria, Online Outreach Specialist, May 2, 2025
Thank you for reaching out and sharing your experience with us, Todd. We sincerely apologize for the inconvenience caused by the control panel failure. We understand how frustrating it can be when appliances do not perform as expected within such a short period of time. Based on the information provided, we are unable to locate any records regarding your concern. To ensure your stove is functioning properly and to explore potential solutions, we encourage you to contact our support team directly. You can connect with us via live chat at Frigidaire.ca or by calling 1-(800) 265-8352, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality
on April 2, 2024
Posted by: Old One
Purchased range and roller on drawer fell off, burner didn’t work (which ended up being wrong knob on the burner) and the oven made a shrill noise. Merchant wouldn’t give a refund and Frigidaire wouldn’t help us.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, April 5, 2024
Hello there. Thank you for your feedback. We understand that some features may not be working as expected, but we want you to know that we are here to help you if you need any assistance with your appliance. Feel free to connect with us via phone at 800-265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Great look and great features
on May 11, 2024
Posted by: Maud
I owned a GE smooth top for 13 years and the computer died and no replacement parts.
Therefore I researched for a month and read reviews on this brand . I received my Range May 10. I used the oven once , I used the large burner twice . See attached picture. I never had this on my other 13 yr old range ever . It’s looks like it is a bubble underneath . So my concern 🙁 will this be an issue . And of course it’s disappointing, I hope someone reaches out to me ,
. That’s why 3 stars . Please do not give me a hard time over this . I value everything I own . And I wiped it when it’s cold . I had zero issues with my other flat top range when it came to wiping it . I can’t recommend this range until I know what it going on with top
Therefore I researched for a month and read reviews on this brand . I received my Range May 10. I used the oven once , I used the large burner twice . See attached picture. I never had this on my other 13 yr old range ever . It’s looks like it is a bubble underneath . So my concern 🙁 will this be an issue . And of course it’s disappointing, I hope someone reaches out to me ,
. That’s why 3 stars . Please do not give me a hard time over this . I value everything I own . And I wiped it when it’s cold . I had zero issues with my other flat top range when it came to wiping it . I can’t recommend this range until I know what it going on with top
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, May 14, 2024
Hello there. We're sorry to hear that this is what you've encountered with your appliance. We understand the need to have a perfect and in-good-condition appliance at home. We hope that everything is working fine, and we are here if you need any help. At your convenience, please connect with us via phone at 800-265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy!
on October 31, 2024
Posted by: redrose
I bought this stove a week ago and it has some serious flaws in its design. 1. The knobs are placed where young children can easily reach them and turn them on or adults can accidentally lean on them and turn them on. This is a serious fire hazard! Also, there is no light beside each knob to indicate that the element is on. 2. The stove automatically turns off when the timer is done. So, if I want to bake my food a little bit longer, I have to turn the stove on again. Very annoying. 3. The beep on this stove is so shrill and piercing to the ears and there is no way to adjust the tone or volume.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, November 1, 2024
Hi, Redrose. We sincerely appreciate your time spent providing feedback about your range. We understand that some design and features may fall short of your expectations. We want you to know that you have heard and will look into it for better products in the future. We appreciate your time as always. If you have other questions, feel free to get in touch with us via live chat at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Terrible Stove
on November 20, 2024
Posted by: Pattigbc
The oven in this model is terrible. It takes an incredibly long time to preheat to temperature. My temperature needed to be recalibrated by 25 degrees. The cooling fan makes a loud humming noise that can be heard from another room and runs for a long time after the oven has been shut off. Not worth the money.
Response from frigidaire.caBy Yhano, Online Outreach Specialist, November 21, 2024
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the issues you’re having with the oven, including the preheating time, temperature calibration, and cooling fan noise. We understand how frustrating this can be. To help resolve this, we’ve sent you an email with further assistance options. Please don’t hesitate to connect with us via Live Chat or at 1-800-265-8352 Monday-Friday 8:30 am-8 pm EDT and we will be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Joint autour de la plaque de cuisson gap sur 3 côtés, porte four pas égale. Ok en bas mais dépasse en haut
on March 3, 2025
Posted by: Lindafal
Je l’ai reçu il y a une semaine , lors de l’entretien de la surface de cuisson le joint de rubber autour mal installé donc il y a un vide . C’est un problème.ça ramasse les résidus. Plus la porte du four
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 10, 2025
Bonjour, merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes attristés de savoir que votre expérience n’a pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour la gêne occasionnée que cela a pu vous causer. Je peux voir que vous travaillez avec notre équipe du service à la clientèle pour trouver une solution. Si vous avez besoin d’aide supplémentaire, n’hésitez pas à nous contacter par téléphone au 1-800-265-8352. Du lundi au vendredi, de 8 h 30 à 20 h 00 HNE, à votre convenance, et nous serons heureux de vous aider.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features
on April 13, 2025
Posted by: Barb 7777
Little disappointed no airftyer pan or broiler pan
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very nice looking, easy to clean, I’d recommend to all
on February 6, 2024
Posted by: NorthernGal
We have only had this stove 3 days but all I can say is wow! Love it! Consistent heat, quick oven preheat, baking is great, air fry works very well and water boils quick!
Written by a customer while visiting frigidaire.ca