Pad was much heavier than expected. Mat is off center and can not be adjusted with the tool provided. Will have to hire outside help to get it operable.
I would recommend this to a friend!
Response from WalkingPadBy WalkingPad, June 23, 2025
Thank you for your feedback. We understand your concerns about the weight and setup process. The weight of the machine is a result of its high-quality materials and is essential for ensuring stability and durability during use. We’re sorry to hear about the issue with the mat alignment and the inconvenience it has caused. Our team is always here to support you—please don’t hesitate to reach out if you need further assistance. We appreciate you choosing our product.
I like that I can fold it, but small enough that I haven't. My husband can hear it if he's on the floor below me, but said its not too loud. Difficult to get some of the functions to work. Wish I had splurged for a different model, but overall satisfied with this one for the price.
Great size, but constantly switched between manual and auto mode making it unusable.
Response from WalkingPadBy WalkingPad, January 25, 2026
Thank you for your feedback. We’re glad you like the size of the treadmill. Under normal use, it shouldn’t switch between manual and auto modes unless the mode button is pressed. Please contact our customer support team so we can help check the specific cause and resolve this for you.
I LOVE the convenience of having a small treadmill tucked away and ready to go whenever I need some movement. I read reviews about how long it took to calibrate the treadmill but honestly, the longest thing about setting mine up was downloading the app. My only concern is that my tread is starting to fray and I have only had it for a few weeks. I always made sure the tread is in the middle but it started to fray on the right side after 2-3 uses. Recently I have been pulling the tread all the way over to the left but it still veers to the right almost instantly. I'm pulling off fabric every time I use the machine so I'm nervous about how much use I will be able to get from it before it breaks.
Written by a customer while visiting WalkingPad
Customer Rating
1
Defective Pad
on January 26, 2025
Posted by: adri
Gender:Female
I bought it for Christmas and finally got to open the box and was excited to use it. It won't turn on....I changed outlets and it still nothing, literally just opened it today and it does not wkr.
No, I would not recommend this to a friend.
Response from WalkingPadBy WalkingPad, March 13, 2025
Hey there! We’re truly sorry for your experience. We’ve been selling WalkingPads for 8–9 years, and I can assure you this is not a common issue. It’s possible that damage occurred during shipping, as this is a large electronic product. Please reach out to our customer service team as soon as possible—Hope you've solved your problem.
The hardware is great and I love it and use it daily. The software is terrible and doesn't record my workouts well in Apple Fitness, which is such a big problem that I have thought about returning or selling the it and buying something else, even though I like the hardware so much. Also, please stop collecting so much data about me in the app, you don't need to know where I live in order to record my workouts and it seems like you are collecting my data for some bad purpose.
What I would like to see from the app: record my steps taken and distance walked in Apple Fitness after i finish a session, stop asking for my location. Stop crashing so often.
Written by a customer while visiting WalkingPad
Customer Rating
1
Giant Sticker leaves residue on glossy plastic
on November 26, 2025
Posted by: DONTPUTSTICKERS
from Louisiana
Gender:Male
There’s a 3 giant stickers slapped on to the glossy plastic and one of them leaves a bunch of residue behind that took me a solid 30 minutes of goo gone and elbow grease to remove. The walking pad itself is fine works great decent quality but the giant sticker that left behind glue annoyed me enough that I was compelled to leave this bad review. If they would just find a way to not put such poor quality stickers on the product itself this would be 5 stars.