Customer reviews from WalkingPad
WalkingPad - C2 Under Desk Treadmill Double Fold Walking Pad - Black
Average customer rating
4.4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
141
4 Stars
34
3 Stars
23
2 Stars
9
1 Star
4
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for WalkingPad - C2 Under Desk Treadmill Double Fold Walking Pad - Black
Posted by: Chad R.
Verified Purchase:Yes
The hardware is great and I love it and use it daily. The software is terrible and doesn't record my workouts well in Apple Fitness, which is such a big problem that I have thought about returning or selling the it and buying something else, even though I like the hardware so much. Also, please stop collecting so much data about me in the app, you don't need to know where I live in order to record my workouts and it seems like you are collecting my data for some bad purpose.
What I would like to see from the app: record my steps taken and distance walked in Apple Fitness after i finish a session, stop asking for my location. Stop crashing so often.
Written by a customer while visiting WalkingPad
Posted by: Natasha Y.
Verified Purchase:Yes
The belt won’t stay centered. Because of that it has become damaged. I also installed the app and started using the treadmill in hopes that adjusting the speed would help without success. If I cannot use the treadmill I would like to return it.
Response from WalkingPadBy June 8, 2022
Yes, Of course you can return it. And you can contact: support@walkingpad.com with your order number, she will help you with this issue.
Written by a customer while visiting WalkingPad
Posted by: Anitda P.
Verified Purchase:Yes
I have had it less than a month and already the belt is showing issues that it keeps sliding to one side to the point the belt’s thread is coming off on the bottom. I haven’t done anything wrong.
Response from WalkingPadBy March 27, 2023
Dear customer, I'm sorry I didn't see your message in time and I don't know if your problem was solved. Please contact the support team for help. If the problem is not resolved, you can return the machine and get a new walkingpad or a refund, Please learn more about the return policy at here: https://www.walkingpad.com/pages/return-refund-policy. Hopefully this will solve your problem
Written by a customer while visiting WalkingPad
Posted by: vilicia k.
Verified Purchase:Yes
I liked the walking pad initially, used it every Monday-Friday. This afternoon the remote stopped working even after changing the battery. Wish I could get a refund.
Response from WalkingPadBy May 23, 2023
Dear customer, thank you for your feedback, I don't know if you have contacted our after-sales service: contact@walkingpad.com, they will help you solve the problem, don't worry!
Written by a customer while visiting WalkingPad
Posted by: Zachary B.
Verified Purchase:Yes
Has an air bubble after less than two weeks of use, and sometimes decides that it wants to be on automatic mode instead of manual without any input. But I use it everyday despite these issues.
Written by a customer while visiting WalkingPad
Posted by: Nicole O.
Verified Purchase:Yes
The treadmill works fine but after only one week of use, makes a loud popping sound whenever I step in the center where it folds. It sounds like the coating beneath the belt has come loose and now lifts/resticks with each step. With headphones in it is less noticeable but makes the treadmill not worth the money to me.
Response from WalkingPadBy December 22, 2022
Dear customer, thank you for your feedback. According to your description, I think this is an abnormal phenomenon, I suggest you consult our after-sales customer service to find a solution, if it can't be solved, I suggest you get a new one and return the problem machine to our warehouse for problem troubleshooting.
Written by a customer while visiting WalkingPad
Posted by: Melissa J.
Verified Purchase:Yes
It doesn't connect to our wifi for some reason. We have tried everything.
Response from WalkingPadBy December 30, 2022
Dear customer, are you trying to connect to the app with WIFI? Our app is connected through Bluetooth rather than WIFI, you can consult our customer service for more detailed operation, hope it can help you.
Written by a customer while visiting WalkingPad
Posted by: Sara A.
Verified Purchase:Yes
It seems a bit flimsy and I feel uncertain walking on it without bracing on to something.
Response from WalkingPadBy January 9, 2023
Dear customer, if you are not very comfortable with it, please be sure to use it close to the desk. This will disappear when you are skilled in using it. Or you can return it and buy a machine with handrail.
Written by a customer while visiting WalkingPad