Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.9
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
43
4 Stars
37
3 Stars
24
2 Stars
10
1 Star
5
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
4
Overall Great Pump But Not Quite Hands Free
on August 26, 2023
Posted by: decentmelody
[This review was collected as part of a promotion.] I received this pump as part of the Stellar Product Testing Panel, and I was excited to try a hands-free pump from Medela! My first pump was a Pump In Style back in 2013, and these pumps have definitely gotten even better since then. It's not without its flaws, but it's a great pump. We'll start with the positives! I love that the battery pack is AA batteries because if your pump runs out of batteries, you don't have to wait for it to recharge, you can just swap the batteries out and get to pumping. For the most part, this pump is hands free, but it would be amazing with a belt bag to carry around the motor and the battery pack. There is an option for plugging into the wall if you're completely out of batteries or don't need to be mobile while pumping. The suction was good, and the cups fit into my bra really well. I actually pumped discretely while hosting my son's birthday party with a loose-fitting shirt on. I had a little trouble assembling the cups, but I did like that there weren't too many different parts for assembly and cleaning. I do wish there was an indicator on the pump to see how high/low the suction was; however, I LOVED that there is a let-down mode that automatically switches into the regular pump mode because I often forget with my other pump to switch from let down to regular mode. Overall, this pump is a great option. The downsides to this pump are it's not quite hands free and there are a lot of parts to keep connected while pumping. However, I did get two ounces on each side in about 15 minutes of pumping, and it was comfortable to use.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi decentmelody--- We appreciate your honest feedback and suggestions as it helps us to continuously improve upon our designs! Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
3
A decent pump but not my 1st pick
on August 26, 2023
Posted by: Natalie
[This review was collected as part of a promotion.] I was initially excited when I heard I would be receiving this new pump from the Stellar Product Testing panel because I know lots of people who love their medela pumps, but overall I just wasn’t impressed. First off, there’s no screen or anything to show you how long you’ve been pumping or what speed or suction you’re pumping at. I thought maybe I could use the Medela app to track these things but this pump doesn’t seem to have bluetooth so things could only be entered manually into the app, which is a pain.
Second, the instructions for assembling the cups were too basic & too tiny, I had trouble understanding exactly how to get the o ring removed/reattached or how exactly to put the cups together at all, to be honest. There were QR codes that had videos to show you but even in the videos there’s were skipped or glossed over. This is my 4th breast pump so I troubleshooted until I finally got suction.
Third, yes this technically comes with the ability to pump remotely via a battery pack but kee in mind that battery pack is just something that requires 8 AA batteries to function. I didn’t actually try the pump using this method, but I am sure this would end up taking a lot of batteries over time if this were to be your sole pump while out of the house. This is definitely not ideal the ideal pump for a mom who works away from a wall outlet.
The only thing I did like was how the cups are see through all the way around so you can see your output well without having to stop pumping & remove the cup.
Yes it is a hands free pump so that is a plus, but still being plugged into a wall made doing some chores too difficult. And it didn’t seem to help my output simply because it was a plug-in pump versus a cordless pump. I plan on switching back to my previous pump & I probably wouldn’t recommend this pump to someone unless it was their only hands free option Fully covered by insurance.
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi Natalie--- Thank you for sharing your honest feedback, this helps us to continuously improve upon our designs. We're wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
3
Overall good pump
on August 26, 2023
Posted by: Erica
[This review was collected as part of a promotion.] I received the Medela Pump In Style Hands-free through the Stellar Product Testing Panel. Automatically, when I saw “hands-free”, I thought that I would be able to roam the house and get things done while pumping. I was disappointed to see that, though a battery pack is an option, I still had to carry the decent sized pump around with me. So, for me, multitasking was not a thing. The only advantage of this pump was that I didn’t have to use a pumping bra, and could just slide the collection cup into whatever bra I happened to be wearing.
I did feel like the pump had good suction, and I liked that it was see through and I could determine when I was done based on my flow. My supply neither increased or decreased while using this pump, which was perfectly fine with me. It was also fairly easy to clean and assemble. Overall, I feel like this is a good pump and I will continue to use it. It just does not fit my description of hands free.
I did feel like the pump had good suction, and I liked that it was see through and I could determine when I was done based on my flow. My supply neither increased or decreased while using this pump, which was perfectly fine with me. It was also fairly easy to clean and assemble. Overall, I feel like this is a good pump and I will continue to use it. It just does not fit my description of hands free.
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi Erica--- Thank you for your honest feedback. We're wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
4
Great Pump Option
on August 26, 2023
Posted by: Cocoa29
[This review was collected as part of a promotion.] I've tested this hands free pump apart of Stellar Product Testing for the past few weeks and really love this pump. I exclusively pump and I noticed instantly how well this pump empties me. Since the cup are hands free, I can feed the baby and pump at the same time saving me much more time throughout the day. My only complaint is the pump is not rechargeable. Having to use so many batteries to pump without being plugged into an outlet is not ideal. But if you don't mind being plugged into an outlet, this pump is great.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi Cocoa29--- We're so glad that you love it, and we appreciate your honest feedback as well!
Written by a customer while visiting medela.com
Customer Rating
4
Nice pump
on August 27, 2023
Posted by: Tweety020275
[This review was collected as part of a promotion.] I received this breast pump from the Stellar Product Testing Panel. This beat pump has great suction and I loved that it came with different sizes of nipple flanges. This has nice battery power, however it's not fully hands free as you do have to carry the pump with you, but it's still better than having a cord. The pump does fit nicely inside of a bra and did have great suction. Nice little pump!
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi Tweety020275--- Thank you for your honest feedback! Wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
4
Easy Setup and Use
on August 27, 2023
Posted by: Suzanne
[This review was collected as part of a promotion.] This is a great pump option for anyone who likes to pump while sitting at a desk or on the couch. Although small, the pump body is quite heavy, so this would not be an ideal pump for moving around with. It does come with a separate battery pack, so if you wanted to use it while driving or traveling that would be an option. Setup for the pump and cups was extremely quick and simple, since there are very few parts.
The cups have pros and cons. I loved that each cup only consisted of 3 parts, so it is very easy to clean and dry. I didn’t love how large the cups were. I tend to only produce about 3oz per side when I pump, so a very large cup is just uncomfortable and not discrete for me personally. I would love if there was a thinner cup option for those who would prefer it. They do provide two different flange sizes with the pump, so there was no need to buy extra parts like with some other brands.
The only other thing I would change about this pump, is that there is no screen to show the time or levels at which you are pumping. I have become very accustomed to having that, so it took a little getting used too and I felt like it was just a guessing game of picking a level each time.
Overall, I think the compact size, suction, and minimal parts make this a great pump for someone who needs to be hands free while sitting and pumping. Thank you to the Stellar Product Testing Panel for letting me test this out!
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi Suzanne--- We appreciate you taking time to share your honest feedback with us and other parents out there!
Written by a customer while visiting medela.com
Customer Rating
4
Nice Hands Free Pump
on August 27, 2023
Posted by: MedelaHandsFreePump
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this breast pump. The best feature about this pump is that it is hands-free! I was able to pump and carry my child around, meal prep, and even pump in the car on a road trip with the battery pack. This pump was easy to assemble and easy to clean with only three pieces. The pump has a strong enough suction that I was able to use it on a daily bases without affecting my milk supply.
The major issue I found with the pump is that it does not have an indicator of how long you have been pumping. The pump does automatically switch to the Expression phase after one minute. It is easy to loose track of time when multitasking and I would often forget how long I was pumping for. The motor is loud and this can be a distraction for those women wanting to pump at their desk at work or in the middle of the night. The motor has a nice carry-loop feature but can be heavy to carry/hold after awhile.
Overall, this is a nice hands-free pump with a strong suction.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi MedelaHandsFreePump--- It's great to know that you enjoyed the portability of the pump! We appreciate your honest feedback. Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
2
Just find wearable pump
on August 27, 2023
Posted by: mommaof2
[This review was collected as part of a promotion.] I received the Medela Pump in Style pump to test as part of the Stellar Reviews testing panel. This is my honest review as a mom of two who has used a variety of pumps from hand pumps to tubeless wearable pumps.
I was excited when I first opened this product. Pumps that go in your bra are so convenient, especially when a toddler is around! You can easily stick it in your regular bra and the tubes can be hidden and out of the way under your shirt. The bottles are quite large so it is definitely noticeable that you are pumping. It is as loud as other hospital grade pumps I’ve used so you can hear it too. Although more convenient than having bottles hanging from a pumping bra, it is definitely not discrete.
As an experienced pumper, the first time I used this pump I was surprised to have milk leaking on me. The way that the bottles close horizontally makes this very easy to happen. They have to be clicked together perfectly to not leak from the bottom.
I was disappointed in the battery system of this pump. It has to be plugged in to either the wall or the battery pack. The pump itself is not chargeable. With all of the chargeable and wearable pumps on the market, this is a huge downfall to me. So this is a fine wearable pump but it is not the most convenient on-the-go pump.
Response from medela.comBy *, Your Customer Solutions Team, September 14, 2023
Hi mommaof2--- We're sorry to hear that your experience wasn't what we had hoped. Please consider contacting us at 800-435-8316 so our Customer Service team can do our best to help. Best wishes!
Written by a customer while visiting medela.com