Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
43
4 Stars
37
3 Stars
25
2 Stars
14
1 Star
8
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
2
SUCTION IS NOT GOOD
on August 3, 2026
Posted by: Anonymous
from Boston
Gender:Female
Had my daughters father get this with the need to have strong suction to build a supply and I’m so disappointed in the suction level my wearable pump pulls out 4 oz and this pump makes me think I’m not making enough milk due to the suction not being strong and just started using it maybe two weeks going to this from my wearable is such a let down 😪😞
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 25, 2026
Hi--- We're very sorry to hear that you're experiencing low suction with your breast pump. Please reach out to our Customer Service team at 800-435-8316 so we can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Leaking at 2 months
on May 29, 2026
Posted by: Aris
Gender:Female
I bought this less than two months ago and it’s already leaking out the bottom. I have enough laundry do to thanks. I’m so disappointed as this is the start of the breastfeeding journey with an expensive pump that’s poorly made. I expected better sadly.
Response from medela.comBy Your Customer Solutions Team, June 1, 2026
Hi Aris--- We're truly sorry to hear this, we know how important every drop of milk is. This is not the experience we want for any of our customers. Please contact us at 800-435-8316 so that our Customer Service team can assist. We're here to support you!
Written by a customer while visiting medela.com
Customer Rating
1
Benita -Bad Product
on May 2, 2026
Posted by: Candigirl46
Gender:Female
I purchased this product and I only used it 3 times & the motor has gone out . The suction sucks , need a pump with a stronger suction. Can’t find customer service number so I can even contact them .
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 5, 2026
Hi Candigirl46--- We're so sorry to hear about your experience. Please contact us at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Wish I could return it for true handsfree
on April 7, 2026
Posted by: Jess1999
from West Virginia
Gender:Female
Currently using this as my main pump & love that they don’t leak like the momcozy however at first the suction was instant & now it takes a little while to start. The buttons don’t work a lot of the times & the battery pack shorts out alot & its inconvenient. It’s werid to advertise hands free but I gotta carry around those bulky pump and battery pack.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 8, 2026
Hi Jess1999--- We're sorry to hear about the issues that you're experiencing with your pump. Please contact us at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Difficult
on February 12, 2026
Posted by: Meg1
Gender:Female
Honestly I don't really like this pump. Aside from not being able to figure out how to get proper fitting flanges for this specific pump, it's just annoying to deal with. The tubes always twist and make it impossible to sit comfortably and I've had the tube itself break out of the yellow plug in piece. Cleaning is another thing, it's easy to wash aside from the fact that water and milk get stuck in the rim where it's near impossible to get out. I had to throw away an entire bag of milk cause I noticed mold in the pump. Also you have to lug it around everywhere you go. I tried to do dishes while pumping and it literally kept falling on the floor or hitting my ankle, unplugging, and I have to CONSTANTLY check to make sure I'm still getting any sort of flow and I never am
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, February 19, 2026
Hi Meg1--- We're truly sorry to hear about the issues that you have experienced. Please don't hesitate to reach out to us at 800-435-8316 so our Customer Service team can gather additional information and do our best to help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
No wall plug in!
on January 20, 2026
Posted by: Awful
from Southern pines, Nc
Gender:Female
I bought this and didn’t come with adapter only battery pack and I get no suction?! What in the world went wrong!! Terrible and wasted money
Response from medela.comBy Your Customer Solutions Team, January 28, 2026
Hi--- We're so sorry to hear that. Please contact our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Bad suction
on November 18, 2025
Posted by: DaisyT
from Lagrange GA
Gender:Female
I bought this pump before my little one got here. I used it for a little while and it seemed to work okay never really had great suction. Now after using for a month maybe it’s like it has worse suction. I used it but then had to go get a manual to get over an ounce out after using this pump. Other than the suction it’s good. I love that it is hands free if it would just work
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 2, 2025
Hi DaisyT--- We're sorry to hear that you're experiencing suction issues. Please contact our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
3
It’s alright.
on September 30, 2025
Posted by: Bean25
Gender:Female
The cups are very comfortable & I like how small the pump is but it doesn’t seem to have enough suction & the expression mode doesn’t seem to do anything or have adjustable suction. It being portable due to the battery pack is great, cups are mostly easy to clean but you do have to remove the outer seal ring as it collects water & doesn't dry properly. It is a very quiet pump which is another plus but it really doesn’t seem to get the job done.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 27, 2025
Hi Bean25--- We're sorry to hear that the Pump In Style Hands-free didn't work as expected. Please consider reaching out to us at 800-435-8316 so that our Customer Service team can help. We look forward to assisting you!
Written by a customer while visiting medela.com