Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
43
4 Stars
37
3 Stars
25
2 Stars
14
1 Star
8
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
3
Needs some improvement
on October 20, 2023
Posted by: Milkmama4
[This review was collected as part of a promotion.] I have been a trusted Medela breast pump consumer since 2014. I trust their products and would recommend this brand to anybody! Unfortunately, I did not have that much success with my newest medela pump on the market. Thank you so much to the Stellar Product Testing Panel for providing me with the Medela Pump in Style Hands free! I was a little intimidated to try this pump as I have never tried a hands free option. After getting the hang of it, the one thing I didn’t enjoy about this pump in particular was being confined to the wall. This pump does come with an on the go portable battery pack, but there were more times than once when I tried to use my pump outside of the home and it would not work. The batteries would come out of the compartment and it wouldn’t make the pump turn on when the batteries were put back. I found it to be extremely fragile and it became inconvenient when I relied on my pump to work, and it wouldn’t turn on. I had even reached out to the brand and received a replacement because I thought the one I had was defective, but the same thing was happening with the new one as well. The Medela customer service team was really helpful! I wish this pump did not need to be plugged in or need the battery pack, because besides those two factors, the pump itself is amazing. I really loved the cups and the ease I had pouring the milk out. I had great milk output with this pump and enjoyed using it, I just wish it was easier with less stuff needed to make it work on the go.
Response from medela.comBy Your Customer Solutions Team, November 1, 2023
Hi--- We're sorry to hear about the issues you experienced with the battery pack. Please consider reaching back out to us at 800-435-8316 so our Customer Service team can assist you. Thank you for choosing Medela!
Written by a customer while visiting medela.com
Customer Rating
5
Medela does it again Best Pump Brand Ever
on September 1, 2023
Posted by: MomofBoys
[This review was collected as part of a promotion.] I am so grateful for being apart of Stellar Reviews, and the Medela company for the opportunity to test their Pump In Style Hands Free.
This is by far one of the best pumps I have used in my breast feeding journey. I have breastfed, and pumped for two babies. I have tried multiple different pumps, and this is by far my favortie one.
First the pump itself is magnificent, efficient, and effective! It's compact and easily ready to for on the go! The Medela company included a wall plug in, as well as, a battery pack for when you need to pump and an outlet is not available. I used both wall plug in and the battery pack, and the effectiveness and efficiency of pump was the same!
Second, the cups are comfortable to wear in your bra. I absolutely love the fact that Medela included the 21mm flange size. As I typically have to order them or order inserts. The inserts are not always has effective.
Third, my personal favorite about this pump is that the cups only have 3 parts! The flange side of cup, the membrane, and part that holds the milk. Thank you, Medela for thinking of Moms! Trying to wash multiple parts or little parts, while attending to a baby and other childern can be pure chaos! The cups them selves are super easy to wash! Maybe 2-3 minutes at most spent washing them. The first time I tried to dissamble, it was bit difficult but after a few times it does get easier!
Fourth, multiple ways to pump! As mentioned above you can pump while pump is plugged into wall, or utilize the battery pack and pump on the go. The pump is moderately quiet, just loud enough to know it is still pumping.
Fifth, transparent and free standing cups!!! I had a breast augmentation so in order for me to be able to pump effectively I need to be able to see nipple placement, and movement. Then after milk collection when your getting ready to put milk in bags or bottles , you can easily set the cups on a flat service with out fear of them falling over! Literally not a drop of milk is left behind in these cups! I am what they call a just enougher milk producer, so every drop is literally like liquid gold to me.
Sixth, and Final one! The tubes connect to the top of the cups!!! They do not tangle or get pinched in bra.
If you are shopping for pump look no further than this one! Trust me, I have basically tried them all! I have tried other pumps where the cups go inside your bra tubeless, and with tubes. I have tried the traditional flange and bottle outlet connected pumps. I have also tried the in universal in bra cups.
Save yourself time and money! If your looking for a pump that is as diverse as you, one that can be used for the middle of night pump session, or on the go in the pick up line at school, then look no further!
Medela is the the gold standard in breastfeeding pumps! Their innovative designs always seem to be tailored to just what moms need!
Written by a customer while visiting medela.com
Customer Rating
4
Love the cups
on August 31, 2023
Posted by: Mrsheslar3
[This review was collected as part of a promotion.] I absolutely love the Medela cups! They are so easy to use and clean. They fit well and are comfortable. I love the overall use and ease of the Medela cups I just wish it wouldn't have been paired with the pump in style pump. While the pump has the option to use a battery pack it still bulky and you have to carry it around so it's not exactly hands free and if you use the cord, your stuck in the same spot even though your handsfree and I wish the pump had a small vibration to help respond to it more but these cups are a hit!! Ireceived the product as part of the Stellar Product Testing Panel
Written by a customer while visiting medela.com
Customer Rating
4
Good pump
on August 31, 2023
Posted by: SunshineSarah
[This review was collected as part of a promotion.] Overall, this pump works well but is a bit bulky. As a bartender, I am unsure that I'd be able to use this while working however this pump would be great for somebody that works at a desk or from home. I was able to use it while sitting and playing with my babies but it can get tricky if you don't have the right bra to hold things in place. The pump was comfortable and suction was good but not as strong as my hand pump so I did not express as much as I normally would in a 10 minute period. Nice pump and works well but not made for everyone. Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Written by a customer while visiting medela.com
Customer Rating
4
Pump in Style got more stylish
on August 30, 2023
Posted by: Jbmomof3
[This review was collected as part of a promotion.] As background, I have breastfed/pumped for 3 children now each for a year. I have used over 5 pumps while at work, traveling, at home caring for my children, and in the car on my commute. My body is pretty responsive to a pump and I now know what key features I look for in a pump.
I received the pump in style hands free from Stellar Product Testing Panel, and honestly I wish I could purchase a spare set because I think I would instantly replace my current pump with this pump. I was a little skeptical to try it out as I have used another “wearable” pump and it did not fit well and I lost a good portion of my milk while transferring to a storage container or feeding device. This was not the case with the pump in style! I was so pleasantly surprised.
While using the pump in style hands-free, I pumped very similar output to my current pump and in the same time frame (roughly 7-10 minutes). I felt well emptied after each pump session. The pump was extremely comfortable even with the suction increased. It was a little bulky in my bra, but not any more than other pumps.
This pump was very easy to setup, clean, and sterilize. It is a very simple three piece design and the parts fit easily into a Madela steam sterilizer bag. There were minimal tiny crevices, making washing easy. Initially, I did struggle somewhat to completely close the collection cup, but after 2-3 times it became a breeze. The collection cups are transparent making it easy to check for correct fit and to assess milk flow which I loved ! It was easy to line up and get started.
Not having to wear a pumping bra was such a perk! I usually wear a pumping bra to work daily as I don’t have time to change into one during my quick breaks. The pump in style hands- free fit into all of my regular bras! I even slid it into my bathing suit comfortably and it worked great!
My other favorite feature was the no tip base as I often have very curious children around or am pumping while driving or in non ideal places at work without ideal workspace . No one wants to lose a drop of their liquid gold! The base is sturdy and prevented any unwanted spills. The transfer into a collection bottle or feeding bottle was also very straightforward and actually way easier than I expected. I truly didn’t spill or lose any during the transfer !
The only downfall of this pump is the collection cups are 5oz. It was not an issue for me, but if someone was an overproducer or makes more than 5oz / side during a pump session they may have to stop mid session to transfer the milk and restart which would be an interruption. I also wish there was a way to make it completely free of the tubing and machine, but the pump itself was smaller overall and more lightweight than many pumps on the market.
This pump had an option for battery powered cord if an outlet wasn’t available and came with 2 sizes 21 and 24mm. My only suggestion would be to offer more sizes available for purchase and have a car charger for purchase as well that’s compatible.
Overall, I was able to multitask while pumping which is a necessity as a busy mom! I produced my typical output in the same time frame and was very comfortable utilizing the pump in style hands-free. I was so happy to wear a regular bra and not have to change into a pumping bra to express milk. I was very impressed with this pump and am so thankful I got to try it!
I received the pump in style hands free from Stellar Product Testing Panel, and honestly I wish I could purchase a spare set because I think I would instantly replace my current pump with this pump. I was a little skeptical to try it out as I have used another “wearable” pump and it did not fit well and I lost a good portion of my milk while transferring to a storage container or feeding device. This was not the case with the pump in style! I was so pleasantly surprised.
While using the pump in style hands-free, I pumped very similar output to my current pump and in the same time frame (roughly 7-10 minutes). I felt well emptied after each pump session. The pump was extremely comfortable even with the suction increased. It was a little bulky in my bra, but not any more than other pumps.
This pump was very easy to setup, clean, and sterilize. It is a very simple three piece design and the parts fit easily into a Madela steam sterilizer bag. There were minimal tiny crevices, making washing easy. Initially, I did struggle somewhat to completely close the collection cup, but after 2-3 times it became a breeze. The collection cups are transparent making it easy to check for correct fit and to assess milk flow which I loved ! It was easy to line up and get started.
Not having to wear a pumping bra was such a perk! I usually wear a pumping bra to work daily as I don’t have time to change into one during my quick breaks. The pump in style hands- free fit into all of my regular bras! I even slid it into my bathing suit comfortably and it worked great!
My other favorite feature was the no tip base as I often have very curious children around or am pumping while driving or in non ideal places at work without ideal workspace . No one wants to lose a drop of their liquid gold! The base is sturdy and prevented any unwanted spills. The transfer into a collection bottle or feeding bottle was also very straightforward and actually way easier than I expected. I truly didn’t spill or lose any during the transfer !
The only downfall of this pump is the collection cups are 5oz. It was not an issue for me, but if someone was an overproducer or makes more than 5oz / side during a pump session they may have to stop mid session to transfer the milk and restart which would be an interruption. I also wish there was a way to make it completely free of the tubing and machine, but the pump itself was smaller overall and more lightweight than many pumps on the market.
This pump had an option for battery powered cord if an outlet wasn’t available and came with 2 sizes 21 and 24mm. My only suggestion would be to offer more sizes available for purchase and have a car charger for purchase as well that’s compatible.
Overall, I was able to multitask while pumping which is a necessity as a busy mom! I produced my typical output in the same time frame and was very comfortable utilizing the pump in style hands-free. I was so happy to wear a regular bra and not have to change into a pumping bra to express milk. I was very impressed with this pump and am so thankful I got to try it!
Written by a customer while visiting medela.com
Customer Rating
5
Hands Free Pump
on August 30, 2023
Posted by: Annie
[This review was collected as part of a promotion.] I was so excited to receive the Pump in Style Hands-free from the Stellar Product Testing Panel. I have tried hands-free cups from other brands, but these by Medela are my favorite by far. There are a few reasons these cups are game-changers:
1- they are super lightweight. They don’t sag in my bra, so suction and fit stay consistent throughout pumping session. This also makes it more comfortable and easier to actually be hands-free.
2- minimal parts! These cups only have a few simple pieces to put together. The pieces are easy to clean (not many crevices), and I can put them together so quickly!
3- they’re easy to empty. I can simply pour the milk into a storage bag without having to disassemble the cups.
These cups really have helped me, as I pump 5 days a week at work. I like that the pump can plug into the wall or I can use the battery pack if no outlet (requires AA batteries). Pump is small enough to fit in a bag easily.
A few possible improvements:
- the pump does not have a timer or any type of display or light. I have to check my phone or watch to see how long I’ve been pumping. Since there is no display, you just have to change settings to your comfort level (which really you should do anyway while pumping).
- a rechargeable battery pack might be nice, but in the case of power outage, the AA battery pack is beneficial.
- while the cups are hands-free and very portable, the pump cannot clip onto your pants or anything to be truly portable to allow you to care for babies, etc while pumping. It is helpful for a work environment though. Although of course, medela does have a portable pump option.
- the pump does not have a timer or any type of display or light. I have to check my phone or watch to see how long I’ve been pumping. Since there is no display, you just have to change settings to your comfort level (which really you should do anyway while pumping).
- a rechargeable battery pack might be nice, but in the case of power outage, the AA battery pack is beneficial.
- while the cups are hands-free and very portable, the pump cannot clip onto your pants or anything to be truly portable to allow you to care for babies, etc while pumping. It is helpful for a work environment though. Although of course, medela does have a portable pump option.
Overall I love this pump and will continue to use it.
Written by a customer while visiting medela.com
Customer Rating
3
Pump in Style Breast Pump
on August 30, 2023
Posted by: BreastPump
[This review was collected as part of a promotion.] I received the Medela Pump in Style Hands free breast pump from the Stellar Product Testing Panel, and I have mixed feelings about it. I really REALLY wanted to love this product as I have heard great things about their other products, but honestly I wasn’t super impressed. The name of the product is a little misleading; it is not truly hands-free. There is a motor with tubing connecting the collection cups. Carrying around the motor can be awkward because it is shaped kind of weird. It doesn’t really fit in your pocket and the tubing isn’t long enough to put it inside a bag or something. Also, it makes a weird noise. It’s not super loud, but definitely loud enough to notice and hard to ignore. The part that I really disliked the most though was how you can’t see how long you have been pumping or the level you’re pumping on, and the suction can be painful. I was expecting to get so much more milk then I did after a 30 minute pump session. This pump gets the job done, but it’s definitely not the best.
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi BreastPump--- We're sorry to hear that your experience wasn't what we had hoped. Please consider contacting us at 800-435-8316 so we can collect some additional information assist. Wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
3
Hands Free Medela Pump in Style
on August 30, 2023
Posted by: michdes24
[This review was collected as part of a promotion.] I received the hands free Medela Pump in Style as part of the Stellar Product Testing Panel. Overall, I think this is a quality pump. I really like how many settings it has, how comfortable it is, and how effective it is. I didn’t necessarily like the cups; they don’t hold as much volume as I typically produce and the hard plastic isn’t preferable to silicone for me. The hands free feature is awesome, but unlike other brands, this one is certainly not portable. The motor is large and heavy with no way to carry it around. It’s also not the most quiet. For pumping purposes it’s a great pump, but I couldn’t see myself multitasking a whole lot with it.
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi michdes24--- We appreciate your honest feedback on the Pump In Style Hands-free Breast Pump. Best wishes!
Written by a customer while visiting medela.com