Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.8
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
43
4 Stars
37
3 Stars
25
2 Stars
12
1 Star
6
50%of customers recommend this product.
(
13 out of
26)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
2
Bad suction
on November 18, 2025
Posted by: DaisyT
from Lagrange GA
Gender:Female
I bought this pump before my little one got here. I used it for a little while and it seemed to work okay never really had great suction. Now after using for a month maybe it’s like it has worse suction. I used it but then had to go get a manual to get over an ounce out after using this pump. Other than the suction it’s good. I love that it is hands free if it would just work
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 2, 2025
Hi DaisyT--- We're sorry to hear that you're experiencing suction issues. Please contact our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
1
No wall plug in!
on January 20, 2026
Posted by: Awful
from Southern pines, Nc
Gender:Female
I bought this and didn’t come with adapter only battery pack and I get no suction?! What in the world went wrong!! Terrible and wasted money
Response from medela.comBy Your Customer Solutions Team, January 28, 2026
Hi--- We're so sorry to hear that. Please contact our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Difficult
on February 12, 2026
Posted by: Meg1
Gender:Female
Honestly I don't really like this pump. Aside from not being able to figure out how to get proper fitting flanges for this specific pump, it's just annoying to deal with. The tubes always twist and make it impossible to sit comfortably and I've had the tube itself break out of the yellow plug in piece. Cleaning is another thing, it's easy to wash aside from the fact that water and milk get stuck in the rim where it's near impossible to get out. I had to throw away an entire bag of milk cause I noticed mold in the pump. Also you have to lug it around everywhere you go. I tried to do dishes while pumping and it literally kept falling on the floor or hitting my ankle, unplugging, and I have to CONSTANTLY check to make sure I'm still getting any sort of flow and I never am
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, February 19, 2026
Hi Meg1--- We're truly sorry to hear about the issues that you have experienced. Please don't hesitate to reach out to us at 800-435-8316 so our Customer Service team can gather additional information and do our best to help. We look forward to hearing from you!
Written by a customer while visiting medela.com