Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.9
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
43
4 Stars
37
3 Stars
24
2 Stars
10
1 Star
5
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
1
Very disappointed :(
on November 12, 2024
Posted by: 1SadMama
from Cedar Rapids, IA
Gender:Female
I bought this almost two months ago and I really really wanted to like it. Sadly no matter what I did or tried this pump was not it. I cannot find any insterts for my nipple size that fit well into the collection cups, I cannot continue to pump with this pump as it hurts too much during my milk let down. Besides the sizing this pump suction doesn't last. I find myself continuously messing with the settings during my 30 min pump, the suction decreases as time goes on and im spam pushing my plus sign to keep it at the highest suction level. THe battery pack for using it on the go doesn't last. When plugged in the pump is so loud and moves SOOO much from the vibration that it knocks over no matter what surface its on and makes the pump stop pumping. I tried really hard to like this pump and chose this pump based of other good reviews in hopes it will help increase my supply but I've only seen a decrease. I unfortunately did not get this pump through insurance and paid out of pocket and could not return it. Sincerely, one sad mama.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, November 27, 2024
Hi 1SadMama--- We're very sorry to hear about the issues you have experienced. Please reach out to our Customer Service team at 800-435-8316, and we'll be happy to assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Absolutely hate
on November 29, 2024
Posted by: Sarahiadanza
from New york
Gender:Female
I’m very upset by this pump. I feel like I wasted my insurance covered pump. I wanted hands free like my Elvie and this is poorly advertised. You’re still stuck to the wall. And the motor don’t get me started. It’s like a giant truck running right next to you. The motor literally drives me mad. And the suction is terrible. I am absolutely miserable using this pump
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 2, 2024
Hi Sarahiadanza--- We're very sorry to hear that your experience with the pump hasn't met your expectations. Please reach out to our Customer Service team at 800-435-8316 so we can assist you and do our best to resolve your concerns. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Beyond disappointed and frustrated with pump
on December 12, 2024
Posted by: Lulu1
from Florida
Gender:Female
I just received this pump today and was very excited to use it. I'm beyond disappointed in the pump it leaked all over me. I have never been so frustrated as I just got home from the hospital last night, and any breastfeeding mom knows the colostrum is gold. I started to pump was a few minutes in when I realized I was all wet. I wanted to cry knowing I lost all that colostrum. I would not recommend this pump and upset I wasted my free insurance pump on this.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi Lulu1--- We're truly sorry to hear about your experience. This is not the experience we want for our families. Please reach out to us at 800-435-8316 so our Customer Service team can assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Poor and Weak suction
on December 21, 2024
Posted by: Anonymous
from Mesa Arizona
Gender:Female
Got this as a gift from my baby shower and I’m very dissatisfied with it’s performance. This pump has very little suction that you can be pumping past 20 mins and get barely any milk pulled out. Your left with painful breast due to them not being fully emptied by this pump. I don’t recommend at all.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi--- We're sorry to hear about your experience with the Pump In Style Hands-free. Please reach out to us directly at 800-435-8316 so we can assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
I hate this pump
on December 23, 2024
Posted by: Cobrow
Constantly have problems. I need to reposition the cups all the time. Often works better on one breast than the other.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi Cobrow--- We're sorry to hear that. Please reach out to us at 800-435-8316 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Good pump…when it works
on January 9, 2025
Posted by: Bad connection
from North carolina
I bought this for the hands free aspect and because it could be battery operated. But…the battery pack is external and woth8 batteries, it’s super heavy so you can’t really be mobile with it. The power outlet is also very faulty. I’m on my second pump after the first broke within a day. The connection to the plug in is loose or faulty in this design and I’m sure the heavy battery pack doesn’t help. If I do much as touch the pump while it’s on, it shuts off. Sometimes I think just looking at it the wrong way shuts it off! Do not recommend as a mobile option.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 16, 2025
Hi Bad connection--- We appreciate your honest feedback and are very sorry to hear about the power issues you've experienced. Please consider contacting our Customer Service team at 800-435-8316 so we can assist you further. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Extremely poor product
on April 8, 2025
Posted by: Ryan O
from San Antonio, TX
Gender:Female
Literally buy anything other than this pump. Either the pump won’t work or it works and the batteries last for literally one 30 minute session. So best case you have to buy 8 AA batteries per pumping session
Response from medela.comBy Your Customer Solutions Team, April 11, 2025
Hi Ryan O--- We're sorry to hear about the power issues you have experienced. The pump should come with both a wall adapter and a battery pack. The battery pack typically provides around 2 hours of pumping time. Please feel free to contact us directly at 800-435-8316 so our Customer Service team can assist you. We're here to help!
Written by a customer while visiting medela.com