Customer reviews from medela.com
Medela - Pump In Style Hands-free Breast Pump - White
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
43
4 Stars
37
3 Stars
25
2 Stars
14
1 Star
8
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Medela - Pump In Style Hands-free Breast Pump - White
Customer Rating
3
Gets the job done
on August 26, 2023
Posted by: Aubrey
[This review was collected as part of a promotion.] I was so excited when I received this pump as part of the Stellar Product Testing Panel. However after using the product I was a little disappointed. I will say the pump is very easy to set up for use and clean which I really like. There are only a few pieces to the pump so very easy to take apart and clean. I also really like the battery pack it comes with so I don’t have to be plugged into the wall the whole time. But what I didn’t like about it was that there was no display to be able to tell the vacuum/suction settings I was on and how long I was pumping for. They claim it is hands free but it really isn’t because you have to hold the actual pump, just not the flanges while pumping. I guess you could put it in a pocket or something if it was big enough. Also the cups didn’t really work for my nipples. I felt like my nipples weren’t getting sucked into the cups enough to fully get the milk out. I don’t think it had to do with flange size, more of the shape of the cup. When dumping out the milk into a bag or cup, you have to be careful because it might come out of the center too if there’s still milk sitting in there. I will use this pump as my on the go pump since it is more compact and it gets the job done, just not going to use it as an every day pump. Overall though decent pump, just not my favorite.
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi Aubrey--- We appreciate your honest feedback! Please don't hesitate to contact our Customer Service team at 800-435-8316 if you have any questions or need assistance with your pump. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
5
Busy Mom Approved
on August 26, 2023
Posted by: TADH
[This review was collected as part of a promotion.] As the mother of an infant and an extremely busy toddler, the Hands Free Medela Pump made my days easier and that freezer stash so much larger. I loved the versatility of being able to use the battery pack or to use the wall plug. The pump was comfortable and efficient. I loved that two sizes or flanges were included. I’m so grateful to the Stellar Product Testing Panel for sending me this pump to review. It has changed the game i my house.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi TADH--- That's fantastic to hear! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
3
Cups are great need more powerful suction
on August 26, 2023
Posted by: Julesss06
[This review was collected as part of a promotion.] I'll start with what I like about the Medela Pump In Style hands-free:
I like the collection cups and how they are tip-free. They are also very lightweight and easy to wear as well as clean. I like that they are only 3 parts! I love that I can put these in my bra and hook up the pump pretty easily.
I like that this pump has the option to be plugged in and can also be run on batteries.
I am not a fan of 1 tube coming from the pump and separating into 2 tubes and connecting to the cups. I feel like the suction/vacuum power was not as powerful as it would have been if there were 2 separate tubes coming from the pump.
I wish the cups were a little easier to see into so I could know when I was done pumping. The fog up very easily and have a most frosted appearance.
I did notice a difference in pumping and the amount that I get while using this pump. Please change the design to be 2 separate tubes.
Thank you to Stellar Product Testing Panel for the opportunity to test this pump!
I like the collection cups and how they are tip-free. They are also very lightweight and easy to wear as well as clean. I like that they are only 3 parts! I love that I can put these in my bra and hook up the pump pretty easily.
I like that this pump has the option to be plugged in and can also be run on batteries.
I am not a fan of 1 tube coming from the pump and separating into 2 tubes and connecting to the cups. I feel like the suction/vacuum power was not as powerful as it would have been if there were 2 separate tubes coming from the pump.
I wish the cups were a little easier to see into so I could know when I was done pumping. The fog up very easily and have a most frosted appearance.
I did notice a difference in pumping and the amount that I get while using this pump. Please change the design to be 2 separate tubes.
Thank you to Stellar Product Testing Panel for the opportunity to test this pump!
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi Julesss06--- Thank you for taking time to share your honest review and recommendations with us. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
3
Pump In Style Hands Free
on August 26, 2023
Posted by: Ashlynn
[This review was collected as part of a promotion.] I received this pump through Stellar Product testing panel!
Overall, I do like this pump and use it a couple times per week. It’s a bit bulky, so not as “portable” as I’d hope it to be. Instead of a rechargeable battery, it has a plug in battery pack that takes AA batteries. You can also use it plugged into an outlet.
My favorite part of this pump was that the collection cups stand up on their own and they stay put! I worried a lot less about spilling than with other collection cups/bottles. I also really like that it came with 2 size options for flanges so I could make sure I got a comfortable and functional fit.
I didn’t love how loud this pump is. It makes a ton of noise. I tried putting it on top of a cushy jacket to dull it, but it was still pretty loud even then. At work, my pump space is private, but has thin walls. So I felt a bit self conscious of the noise. I definitely could not have gotten away with using it during a remote meeting due to the sound.
I did get the same amount of milk that I do with a regular (not handsfree/portable) pump so that was a plus! I know milk removal can be a concern with hands free pumps. I do think I could maintain my supply well using this pump alone.
The hands free aspect is really helpful. I was able to use it driving to work to cut down on my pump time at work. While it was a bit bulky in the car, it stayed put and didn’t spill on my commute! I also like that I can use it without lifting up my shirt and changing bras or wearing a pumping bra. I felt more comfortable being less exposed because of the cups fitting in my bra.
All in all, this pump remains in my rotation! I don’t use it every time due to the noise, but I do like the convenience of the hands free style as well as the stability of the collection cups (no spilled milk!)
Response from medela.comBy *, Your Customer Solutions Team, September 18, 2023
Hi Ashlynn--- Thank you for sharing your honest feedback. Your review means a lot to us and helps us with continuous product improvements!
Written by a customer while visiting medela.com
Customer Rating
4
Great Pump on the Go
on August 26, 2023
Posted by: BlakelysMom
[This review was collected as part of a promotion.] The Medela Pump In Style Hands Free pump is a fantastic addition for this exclusive pumper! I love how comfortable the cups fit and how easy it is to just stick them in my bra and continue on with what I was doing. The pump has multiple settings and strengths, which is great as well! I particularly like that it gives me the option to pump while multitasking or stay hooked up to the wall and pump sitting down as well. I cannot emphasize enough how comfortable this pump is. Additionally, it has minimal parts to clean!! I didn’t see any positive or negative impact in my supply as I pumped the same as I usually do. The only reason I gave this pump 4 stars instead of 5 is because there isn’t a screen on the pump to show what setting you are on or how long you have been pumping. Otherwise, I highly recommend using this pump! Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi BlakelysMom--- We're glad to know that you're enjoying the comfortability and ease of use that the Pump In Style Hands-free Breast Pump offers! Thank you for sharing your honest feedback as it helps us to continuously improve upon our designs. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
2
Not my favorite choice as a busy mom
on August 26, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I was given this breast pump to try as part of the Stellar Product Testing Panel.When I found out I was going to try this hands free pump I was pretty excited as many people I know have raved about Medela and because there are so many cups joining the market these days, I really expected them to set a new bar. Unfortunately this was not the case for me.
To start the cups are not bad, but they’re also not great. I like that none of the pieces are small and easy to misplace or forget to put on. The spout was easy to empty almost all the expressed milk, but this was also a major con for me as I went to pick up my crying baby from the pack and play while pumping with less than 2 ounce of milk on each side thinking it shouldn't be a problem, but milk spilled everywhere. To be fair I may have been expecting too much as a similar cup I own only spills if you forget to close the lid or you don't realize you overfilled it (which came out to 7 ounces). The shape is also not very discreet unless you’re wearing a baggy shirt. Although with this pump you’re not exactly going to be discreet anyways as it's loud and just a lot to carry around. I’m honestly a little confused about how the pump in style design is so popular as it has so many inconvenient features. This pump is rather large for carrying around the house while taking care of a baby and toddler. It has an odd ribbon loop attached for carrying only. Then if you want to not be attached to the wall you need to use 8AA batteries and then plug that battery pack into the side of the pump to carry around too. If it had come with a special bag for holding all of this it may not have bothered me as much. I tried some bags I had around the house and they were uncomfortable to wear across the body between the overly protruding cups so the only suitable option was wearing it over one shoulder where it would then swing all over if you needed to pick something up which is highly likely to happen with 1 baby let alone more kids and any tasks you're trying to do around the house which is likely why you would want wearable cups instead of just a hands free bra. Maybe a large fanny pack would work ok?
As a part time working mom who drives all over the state to see clients I love the idea of a pump that can be portable and also plug into the wall, I just think it could be done much better. The first time I used the battery pack I completely forgot to keep track of how many sessions I was able to use one set of batteries for (I think it was 4, but can’t really remember) so after swapping in some new batteries I started to count except somehow after only one session it wouldn’t turn on again with the brand new batteries which just added to my disappointment. If I had been using this while working I may not have had time or an option to get batteries during my work day. Other disappointments include no timer or visible suction level either on the device or through an app, painful vacuum that expressed less than my other hands free pump despite being the same flange size and needing to use this one until it timed out.
Personally I think every pump has its own pros and cons and there is not a perfect one out there so you have to weigh out what you personally need and what you’re willing to deal with. For me this has way too many cons, I do plan to use as a back up if I don’t have time to wash or charge other parts and need to be away from the wall, but would not particularly recommend especially as a primary pump as I think it would cause my supply to dip.
Response from medela.comBy *, Your Customer Solutions Team, August 29, 2023
Hi mama598--- We are sorry to hear that your experience wasn't what we had hoped, but we appreciate your sharing your honest feedback with us as it helps us to continuously improve upon our designs. We wish you all the best!
Written by a customer while visiting medela.com
Customer Rating
5
Gentle Compact and Overall Lovely Pump
on August 26, 2023
Posted by: TexasMomof3
[This review was collected as part of a promotion.] This Medela Pump in Style Hands-free is a cut above its predecessor and my new favorite pump. I had the regular Medela which resembles a large black purse and was slightly annoyed with how much space it took up and how even the bigger cups hurt my nipples. This Hands-free pump is so lightweight and gentle that I keep checking to see if it's doing anything and then I'm amazed to see I've already collected a full container of milk! I absolutely LOVE the battery pack because it means I can sit in whatever chair I want and not worry about how close I am to an outlet or whether the cord is going to trip one of my older children. The hands-free feature is great because I can eat, drink, read an e-book, and do stuff with my older kids while pumping. It also doesn't take very long at all, so I think these collection cups are much more efficient somehow. I really wish I had had this pump with my previous babies. Definitely the nicest pump I've ever used. The only thing I can consider a negative is that it is hard to get the bottom tab to align properly with the hole when pushing the two cup parts together. It still clicks into place and does not leak, so I've given up on perfect alignment and accepted that it works fine if I just blindly snap it together. But my inner persnickety old lady wants them to line up properly. Oh well. I didn't think the 24mm cups would fit my 40DD breasts, but they are so comfortable and gentle that they seem to fit just fine, probably because the machine isn't sucking a significant portion of the nipple down a long plastic tube. This suction is much more like what you experience with an actual baby. I definitely recommend the Medela Pump in Style Hands-free and am very grateful to the Stellar Product Testing Panel for sending me one in exchange for my honest review.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi TexasMomof3--- It's fantastic to hear that it has become your favorite pump! Thank you for sharing your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
5
The Ultimate Hands Free Breast Pump
on August 26, 2023
Posted by: Starrbuxfrk
[This review was collected as part of a promotion.] As a new mom, I can confidently say that the brand new hands-free breast pump I recently discovered courtesy of the Stellar Product Testing Panel has revolutionized my breastfeeding journey. This innovative device not only allows me to multitask efficiently but also expresses milk exceptionally well, all while ensuring a hassle-free cleaning experience. Here's my review of this game-changing breast pump.
First and foremost, the hands-free feature is an absolute game-changer. It has completely transformed the way I approach daily tasks. With the pump securely attached, I can now freely move around, tend to household chores, or even work on my laptop while expressing milk. This newfound freedom has made my life so much easier, allowing me to make the most of my time and accomplish various tasks simultaneously.
The pump's ability to express milk effectively is another standout feature. Its powerful yet gentle suction mimics a baby's natural feeding pattern, enabling efficient milk extraction and maintaining a comfortable pumping experience. The pump's adjustable settings allow me to customize the suction level according to my comfort, providing a personalized and optimal pumping session every time.
Cleaning the pump is a breeze, which adds to its overall convenience. The device consists of minimal parts, making disassembly and reassembly quick and effortless. The materials used are of high quality and easily washable, ensuring a hygienic pumping experience.
The pump's design and construction are well thought out. It is compact, lightweight, and discreet, making it easily portable for on-the-go pumping. The noise level is impressively low, allowing me to pump discreetly without disturbing others or compromising my privacy. The intuitive controls make it user-friendly, even for first-time moms like myself.
In conclusion, this brand new hands-free breast pump is a true game-changer for multitasking moms. Its ability to express milk effectively, ease of cleaning, and convenient design make it an invaluable asset in any breastfeeding journey. I highly recommend this pump to all mothers seeking a hassle-free and efficient pumping experience. Embrace the freedom it offers and enjoy the precious moments with your little.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi Starrbuxfrk--- We’re happy to hear that you’ve had such a great experience and have enjoyed the portability this pump offers. Thank you for sharing your wonderful feedback with us and other parents out there!
Written by a customer while visiting medela.com