Spools were originally on back-order but I received an e-mail when they were in stock, placed my order and had the spools about 1 week later. Very easy and seamless.
I bought the trimmer , edger about 3 years ago it has been a blessing for my husband , he has emphysema and it is hard to handle most trimmers but the WORX trimmer has been so easy and light that he can stay independent for working around the yard.. We love it !