I'm a "Value" oriented individual. The spools, all 6 of them, do not include enough string to give a value when you consider the cost of postage. I am most satisfied with the string trimmer unit itself; but, I find no VALUE in 6 lightly wound spools of string at the cost of postage today.
Response from worx.comBy WORX Customer Service, September 19, 2025
Hello Valued Customer! Instead of purchasing the pre-wound spools, you can start saving the empty spools you have, and purchase a mass supply of the spool line, and respool them yourself as a cheaper option! We understand saving money where you can. If you find that you are going through the spools very fast, I would suggest looking into a heavier duty trimmer that has a thicker spool line to it. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you! Thank you for choosing WORX!
as you will see, I have had a number of stashed reels for my worx trimmer. So now that I am out, I need to know why the spools are no longer the helix. This one you have is ok, but nothing like the original. Am I missing something, I don't know. Please give me an update to this please.
Response from worx.comBy Worx Customer Service, September 25, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing since typically are spools are wrapped with double helix line. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!