We only buy these spoils because they are supposedly free for life for our edger/weed trimmer. You still have to pay a hefty shipping & handling fee which has gone up over time. You’re limited to only one 6-pack now, but in the past I’ve purchased up to two 6-packs. My most recent order would only allow for quantity of one. Also, the line used doesn’t hold up very well or melts…just feels like we are constantly changing out the spool or having to stop and “fix” it. This is why I would like to be able to get multiple packs in one order.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, September 3, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your spools, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you. Thank you for choosing Worx tools!
[This review was collected as part of a promotion.] Get 7-10 days. Some times of year more busy than others.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, September 3, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your spools, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you. Thank you for choosing Worx tools!
First, just to let you know, the giveaway date on yard equipment is listed as May 31, 2016. I think someone mistakenly typed in a 1 where 2 should have been. Mistakes happen! Oh, well. I love that I can get free spool refills for life! I really, really love it. I have a WORX trimmer/edger that I've owned and used for at least 6 years and have never had 1 bit of trouble with it. I have replacement batteries and a battery charger and all have been great and reliable. I would recommend WORX equipment to anyone.