I like the free offer and was a factor in my purchase. It loses stars because some spools stick to itself. So it does not let the string out when the button is pushed. You have to turn it off, open the spool cover take the spool out and manually let the string out, then put it back in, etc. I don't want to just throw them away & be wasteful so keep doing this. But it is a big slow down & inconvenience. None the less, I like the product and will continue to suggest it to others but maybe the spools need to be checked more often as they are produced.
My second purchase of this trimmer. Best one on the market anywhere for women! Light weight and it's 3 in 1 abilities SAVES money and time. PLUS FREE SPOOLS FOR LIFE IS THE GIFT THAT KEEPS ON GIVING.
Line trimmer works great when the line does not break. It is not a very capable tool for edging. About 50% of the line reels I get , the line will break every 10". I will switch to another spool and I can finish the rest of my yard. Very frustrating. You need to buy tougher line .
Response from worx.comBy Worx Customer Service, August 19, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with extra spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!