I waited forever to request my free spools. I just knew that I'd missed the boat, but to my surprise, I was quickly directed on how to order and the process was easy. On top of this, this is definitely the most trouble free trimmer that I've purchased.
I bought a trimmer 20+ years ago. added a 20V battery 10 years ago and it performs today the same as the day I bought it. When they say spools for life, they mean it. Just got my free spool supply the other day. I love it when a company puts out a great product and then promises you something and delivers on that promise. So rare these days Thx Ken
I have had to rewind the spools because the string can cross over the spool and the string sticks to the bottom layer.
Response from worx.comBy WORX Customer Service, August 4, 2025
Hello Valued Customer!
Please ensure that your spools are being stored in temperature controlled areas, such as a kitchen drawer, or an A/C controlled garage. Due to the spool line being biodegradable, if it is stored in extremely hot areas, it can begin to breakdown and not function properly. If this is a new purchase of spools however, please contact us to further assist in getting a replacement! Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
[This review was collected as part of a promotion.] Great deal! 6 more spools. Smaller than my previous trimmer. Will see how long one lasts. Like manual string extender. Still 6 free spools!
My purchase is only replacement spools for my Worx 40V Trimmer, but I can assure anyone that any Worx product is a durable tool, and the company has devoted the resources to design and produce a quality product. It is one of the best purchases that I have ever made. Thanks, Worx.
Worx tools is a good company to work with. The equipment works well and helps me to work smarter rather than harder. I had my edger/weedeater for years and still works great. I really do appreciate the free spools for Life, and this really is helpful. Thank you