Line does not feed properly on “free” spools. Frustrating. n
Response from worx.comBy Worx Customer Service, August 1, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with new spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
I have owned my Worx Weed Eater for the past 12 years! To this very day it still works like a charm! I have been so impressed with this brand I have also purchased a hand held power washer, a small hand held weed trimmer and a hedge trimmer. Every single one of these tools has out performed my expectations. I am set, for the life of my weed eater, with the free spools of trim line that I get yearly….such a great purchase!