[This review was collected as part of a promotion.] My thread spool got stuck together.
Response from worx.comBy Worx Customer Service, July 14, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with more spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
I don't remember how long ago we ordered our Worx Weed Eater, but it's still running and I love it because it is light weight and easy for this great grandmother of 18 to handle. And I LOVE the fact that Worx sends me free spools, as many times as I have had to replace them. We also have the Worx leaf blower and again, it is light weight and I can clear debris in no time! No complaints from this happy customer!
[This review was collected as part of a promotion.] Ordering was easy through the website. I've never had an issue ordering the spools for life. This is probably the 3rd time I've ordered over the last several years.
There were only 5 spools in the last package that I received.
Response from worx.comBy Worx Customer Service, July 15, 2025
Hello Fran! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with more spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Got the 6 spools, but no cap included this time. Seems like these do not last as long as before.
Response from worx.comBy Worx Customer Service, July 16, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The spools for life package will not include a cap, if you needed to order some please use this link; https://www.worx.com/gt-trimmer-spool-cap-covers-wa6531-a.html However, if you would like to provide us with additional feedback regarding your spools, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.