We purchased the tool and your company offers free replacement, with shipping cost is all. We have a large property and this cordless trimmer is great for cut ins and small job, but we go through quite a bit of line, so this service is really a nice feature!
This is the first weed trimmer/edger that I have really enjoyed using due to the ease of changing out the spools. I have had my WORX trimmer since 2019 and have not been disappointed on receiving Free Spools anytime I am running low which makes this product even greater. I will not own another trimmer/edger as long as this one is around.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
cheaplybuilt- very small years only
on July 9, 2025
Posted by: LMB152
from Massachusetts
Gender:Male
I have a number of other worx products that work great. I bought this expecting the same. After three used the spool cap broke rendering it useless. It hardly cuts grass the line is so thin. Live and learn- shopping for a heavier duty trimmer...
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 10, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a new spool cap. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
[This review was collected as part of a promotion.] I enjoy getting free spools for life even though, if not ordering something else, you have to pay postage. Truly love my weed eater.