Line broke off in the spool frequently requiring me to stop and take the spool off the trimmer and pull it out. It seemed like the line was brittle.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 24, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with more spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
I do appreciate the usual quick order turn around. However, almost every 6 pack I have order has had at least one (or more) spools that fail. They so tangled that they become trash. I always keep an extra one in my pocket in addition to the one on the machine. The string works great, but it is a hassle to stop and deal w/ the fails
Response from worx.comBy Worx Customer Service, June 24, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with more spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.