I have a number of WORX tools and find them to be of good quality. My latest is their cordless lawn mover which after two cuts it is providing me with excellent cutting of my lawn. I also have one of their trimmers which allows me to trim after the cut and provides free spools for the trimmer.
These spools consistently break making it extremely difficult to get an end out of spool. Especially if you still want your fingers!
Replace please. I have two spools unusable because I can’t get an end.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 20, 2025
Hello Kim! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with new spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
About 30 years ago, I brought WORX into my home. Starting with the wonderful weed wacker, then the blower, and even a power saw. Best products I ever used and very user-friendly. Believing the price structure is within a reasonable budget, I look forward to trying new WORX products in the future.
[This review was collected as part of a promotion.] The free spools are a definite bonus. And we received them pretty quickly. We have really enjoyed the weed eater.