I've been using WORX products for a number of years and everything I buy from them is above and beyond normal standards. I've never had a problem with any of their products and I don't expect I ever will.
I mentioned before that this 2nd trimmer I bought and the wheels sit too high, thus it’s hard to get a nice edge. Also the spools I just bought advance on their own, so I’m constantly cutting the thread.
Response from worx.comBy Worx Customer Service, June 16, 2025
Hello Deborah! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Worx trimmer is the best I've ever used! It's light weight, but extremely powerful! I'm a senior and I mow my entire yard with it and it never lets me down! My sister actually purchased one for herself after my raving about it!