Response from worx.comBy Worx Customer Service, June 10, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with extra spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
I love being able to get free spools for life for the edger I purchased. This is one of the best quality of tools I have purchased. It’s easy to use and I have had no issues with it in the years that I’ve used it to edge my lawn.
I have had my worx trimmer and leaf blower for years.I have never had a problem with them or getting the things I need quick and easy.They stand by there products.