the spools unravel on their own once installed. I have to keep undoing the spool from the trimmer and rewind the plastic wire back onto the spool. It is almost as if the wire was not wound on the spool correctly in the first place. Also I have come across spools that must have "baked" in a warehouse which caused the plastic to melt together. Very frustrating
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 6, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with more spools. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Tool is very versatile and easy to use. Spools and battery last a long time. Would definitely recommend Worx products over other brands!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer is wonderful
on June 6, 2025
Posted by: Liz55
from MD
Gender:Female
Love my trimmer, lightweight, easy to handle and would recommend for women. Also you can get free spools for life once you purchase the product. just pay shipping
[This review was collected as part of a promotion.] best thing. never have to worry about string which kind to buy how much to buy its all done for me love it. i just bought a new weed eater after using my old one for 8 years and it still works gave it to my son now we both have one
[This review was collected as part of a promotion.] Not sure how many people know that when you purchase a Worx weed whipper that you get free spools for life a 6-pack at a time. Talk about an amazing deal, this is the second time I have received my free spools.