[This review was collected as part of a promotion.] Ease of ordering replacement spools was excellent. No proof of purchase necessary. Prewound spools easy to install & use.
I have been using Worx products for years. String trimmer, blower, chain saw and impact driver. All have performed well!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
trouble ordering the free spools for life
on June 3, 2025
Posted by: Mgworx
from Houston, Tx
Gender:Female
I have been having a horrible experience with the online order. I'm trying to order my free spools for life and it keeps getting stuck. I have tried the chat and it gets stuck. I also tried calling and you can't speak to anyone. I have tried for over a month. I have never had this problem before. What is going on? the products are great I'm just having trouble lately getting the free spools.
Response from worx.comBy Worx Customer Service, June 4, 2025
Hello There! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Please email us at worx@positecgroup.com to advise us of what is going on and our customer support team will be happy to help you place the order. Thank you for choosing Worx!