Response from worx.comBy Worx Customer Service, May 13, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Please email us at worx@positecgroup.com to advise us of what you experienced and we will be happy to reship you some spools.
The replacement spools of weedeater line have to be the easiest to install in the world. Takes about a minute and you can’t beat the free replacements.
This is a stand up company. They told me 10 years ago when I purchased a trimmer and blower that I was entitled to free trim spools for life. I just received my recent order with no hassle. The product is great and they have a life long customer