I am disappointed with these spools, I've already gone through 2 spools from this package because the line is pulling off the spool ( I've had this happen before with your spools but it has been awhile since it happened) and it gets tied up inside the trimmer and causes me to stop working constantly to try and repair the spool/line because it won't feed.
Response from worx.comBy Worx Customer Service, May 7, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a new bag of spools. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.