Customer reviews from worx.com
WORX - WG509 12 Amp TRIVAC 350CFM Corded Blower and Vaccum or Mulcher - Black
Average customer rating
4.3
(1,556 Reviews)
Rating breakdown 1,556 reviews
5 Stars
966
4 Stars
310
3 Stars
123
2 Stars
75
1 Star
82
85%of customers recommend this product.
(
1,274 out of
1,499)
Customer Reviews for WORX - WG509 12 Amp TRIVAC 350CFM Corded Blower and Vaccum or Mulcher - Black
Customer Rating
5
Works well!
on November 23, 2016
Posted by: Trigger
from Bettendorf, IA, United States
Gender:Male
Product worked as advertised, grinds leaves into a fraction of the original size. Easy to use and makes fall clean up efficient and simple.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Almost Too Bad !!
on April 30, 2017
Posted by: Dennis B
from Edison NJ
Gender:Male
[This review was collected as part of a promotion.] What I really like about this product is the metal mulching system and the extra cutting blades. What I don't like about it is... 1. I don't like the curve at the end. I use the machine to get under bushes and the curve angle makes it impossible to use. The end also is too large. It should be pointy so you can dislodge dried up pile of grass & leaves. 2. The unit is out of balance. Can only be used when a pile of leaves is there already and the only job you have is to suck up the pile. It's hard to use if you have to get under and poke to get debre loose enough to suck up.
If you would only make a unit that could have the metal mulching system and the sucking end was pointy. A little lighter and better balance and with your finger closer to the on-off switch. IT WOULD BE GREAT>>>
If you would only make a unit that could have the metal mulching system and the sucking end was pointy. A little lighter and better balance and with your finger closer to the on-off switch. IT WOULD BE GREAT>>>
Written by a customer while visiting worx.com
Customer Rating
2
Not what I expected
on August 14, 2017
Posted by: Phil M
from Staten Island, NY, United States
Gender:Male
Thought the Vac would pick up small acorns. I'm disappointed, it picks them up and spits them back out... Wouldn't recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
5
Happy with choice of equipment
on November 22, 2017
Posted by: lpbas890
from Wilton, CA, United States
Gender:Female
[This review was collected as part of a promotion.] Weather a bit wet so little opportunity to use mulch much but doesn't seem to mulch as fine as expected. But satisfactory. Learning curve on angle for blower. I like it. On/Off switch a bit stiff but ok.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Looking forward to using
on November 28, 2017
Posted by: Busy
from Pocatello, ID, United States
Gender:Female
[This review was collected as part of a promotion.] Looking forward to using this.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It blows, and sucks!! =)
on December 14, 2017
Posted by: CLIM
Gender:Male
I have many trees in my backyard, 5,000 square feet of it. All their leaves decided to plunge to their deaths last week. Ordered the Metal vac/blow (why would anyone buy the plastic one, I don’t get it), and went to work. 35 minutes later: blowing leaves to the side of the house (see pics); and sucking them right up was too easy peasy...like an outdoor vacuum cleaner!! Had to empty the bag 4 times (zip open & dump)…makes good mulch for my plants.
TIPS: The variable speed control is on the Handle. Make sure to close the zipper to the bag completely. Blowing the leaves at a 20-30 degree angle (to the floor) gets the job done faster, but not good for your back. When sucking, you have to go nice and slow, and have to constantly move it to prevent the minor leaf-jam.
ADVICE TO MAKE IT BETTER: The device tends to get a bit heavy after 10 mins into it (lulling and shucking if you don’t use the strap when blowing). Strapped on my shoulder, the device sways back and forth, sucking and blowing. However, for a shorter person, this won’t be so easy, (I am 5’10”) the distance from the top of strap to bottom of device is a good 4ft. I would not advise a person of shorter stature to get this device. Hopefully, Worx can work on this little problem and have a new device for us next yr.
TIPS: The variable speed control is on the Handle. Make sure to close the zipper to the bag completely. Blowing the leaves at a 20-30 degree angle (to the floor) gets the job done faster, but not good for your back. When sucking, you have to go nice and slow, and have to constantly move it to prevent the minor leaf-jam.
ADVICE TO MAKE IT BETTER: The device tends to get a bit heavy after 10 mins into it (lulling and shucking if you don’t use the strap when blowing). Strapped on my shoulder, the device sways back and forth, sucking and blowing. However, for a shorter person, this won’t be so easy, (I am 5’10”) the distance from the top of strap to bottom of device is a good 4ft. I would not advise a person of shorter stature to get this device. Hopefully, Worx can work on this little problem and have a new device for us next yr.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Ineffective at nearly everything
on April 21, 2019
Posted by: IsaacH
from Montana
Gender:Male
I bought this product last fall in hopes of it working miracles on our recently purchased 1/2 acre property that has several large cottonwoods, shrubs, and other trees. The first use was a terrible letdown. Blowing leaves simply shuffled them around and put them in the same spot they already were. Sucking them up only resulted in jams and clogs. Imagine having to feed the vacuum leaf by leaf! But, since the leaves had just fallen and were still wet, my wife and I just dealt with it by raking and bagging the old fashioned way. Spring comes around and I have given it two more chances. Any leaf larger than, say, a few inches around gets lodged in the intake and requires individual hand-feeding. It takes an eternity to clear the smallest of leaf piles. The corded function is a deal-breaker, too. This isn't Worx's fault and I knew this going into the purchase, but dragging a 100' cord around landscaped property is an exercise in futility. Granted, we have a LOT of large leaves, but this product is not the answer to any of them. I wanted so desperately to love this product, but at this point I honestly feel guilty even trying to resell this at a garage sale...
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , April 26, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
We recommend using the Trivac pointing at a 45-degree angle versus directly towards the ground. This way it covers more ground, and the blower tube is elevated, rather than pointed down.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
We recommend using the Trivac pointing at a 45-degree angle versus directly towards the ground. This way it covers more ground, and the blower tube is elevated, rather than pointed down.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Not happy
on May 20, 2019
Posted by: The Don
from Peoria, il
Gender:Male
3 years old..smelled hot today..sucking up maple helicopters.. wouldn't pick them up..it's done..threw it across the yard
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D, customer experience , May 21, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. An email will be sent to you in regards to this as well . Thank you for choosing Worx !
Written by a customer while visiting worx.com