Customer reviews from worx.com
WORX - WG509 12 Amp TRIVAC 350CFM Corded Blower and Vaccum or Mulcher - Black
Average customer rating
4.3
(1,556 Reviews)
Rating breakdown 1,556 reviews
5 Stars
966
4 Stars
310
3 Stars
123
2 Stars
75
1 Star
82
85%of customers recommend this product.
(
1,274 out of
1,499)
Customer Reviews for WORX - WG509 12 Amp TRIVAC 350CFM Corded Blower and Vaccum or Mulcher - Black
Customer Rating
4
on off switch
on April 1, 2019
Posted by: tas3434
from Wash state
Gender:Male
Used for first time today. Seems to do okay however why is the cotton picken power switch so hard to turn on and off.
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , May 2, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve!
Over time it will get easier, being that it is brand new, it may be a bit stiff at first.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Over time it will get easier, being that it is brand new, it may be a bit stiff at first.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed!!
on April 10, 2019
Posted by: DM49
from Darien
Gender:Male
Use this product for the first time over the weekend and was very disappointed with it. In retrospect it might have been that some of the leaves were wet but anytime a piece of mulch or anything got caught in the grinder it bug down and stopped and literally started to smoke for a few seconds until I shut it off. So I grabbed a set of needle nose players and carry those around to get any of the larger pieces out so that the motor would not burn out. I pulled the leaves Away from the fence line to try and make it a little easier but it really did not help. So I will wait until the leaves are a little bit dryer and give it another shot.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
5
Does what it says very well
on April 15, 2019
Posted by: YardLady2019
from Canton Ga
Gender:Female
I was able to vacuum all the leaves that had blown into my flower beds an off the walkway which is what I needed. I didn’t get it until spring so I had lots of leaves to say the least! Next fall I can keep the area clean all season & it should be easier & quicker. It is a little awkward to use. I think it’s because of the placement of the handle. My husband had to take over after awhile because it began to feel heavy, but I’m a bit of a weakling anyway!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Innovative features
on April 15, 2019
Posted by: sk2hus
from Manchester, NJ
Gender:Male
[This review was collected as part of a promotion.] This wonderful product replaced a heavy similar product which had to be totally reconfigured for vacuum vs. blower. Here you just flick a lever. It’s pretty powerful in both modes. It would have received five stars if I hadn’t replaced the bag two times after my light duty usage.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , April 29, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We are sorry to hear that Trivac Collection Bag did not meet your expectations. The WORX Trivac Collection Bag is covered under a 6 month warranty.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Leaf magician!
on April 19, 2019
Posted by: Timmer71
from Michigan
Gender:Male
[This review was collected as part of a promotion.] This is the perfect tool for some precise easy clean up around plants and bushes! Takes your yard to the next level of detail.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It really works
on May 20, 2019
Posted by: Willy941
from Sarasota FL
Gender:Male
[This review was collected as part of a promotion.] I bought this item. Soon I got it my kids put it to work. It does vacuum leave and mulch them. Made raking leaves much easier for them. Buying another real soon.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
No more raking leaves!
on May 26, 2019
Posted by: Windell1
from Cedar Park, Tx
Gender:Male
My wife purchased this for Christmas gift 2018. A little bit heavy but worth the time saved raking and bagging leaves.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Very Nice
on June 7, 2019
Posted by: jabez721
from Virginia Beach, Va.
Gender:Male
I brought it several months ago very much satisfied. Thank You.
Written by a customer while visiting worx.com