Customer reviews from worx.com
WORX - WG385 40V 16" Cordless Brushless Electric Chainsaw (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.5
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
55
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
4
87%of customers recommend this product.
(
60 out of
69)
Customer Reviews for WORX - WG385 40V 16" Cordless Brushless Electric Chainsaw (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
5
Excellent equipment
on May 1, 2022
Posted by: Dave 1701
Gender:Male
Felled a 20 foot x 12 inch diameter spruce. After de-limbing and cutting into manageable sections the saw had 3/4 charge remaining and ample power.
Very impressed.
Very impressed.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Features
on April 25, 2022
Posted by: josh11
from Fort Washington, MD
Gender:Male
I bought this a month ago and am so happy that I did. Because of the great features, it made the extensive fallen trees very pleasant to clear away.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Self-Adjusting tension
on April 21, 2022
Posted by: BobSaw5
from Oregon
Gender:Male
Used the chainsaw a few times when it arrived. After about an hour the chain fell off. I've tried all the troubleshooting methods and after one cut the chain falls off. Sitting in my shop with much dissapointment.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , April 21, 2022
Hello Valued Customer. It's unfortunate to learn that you're having trouble with your chainsaw chain. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob. As you tighten the knob, lift the tip of the bar at a slight upwards angle. Once fully tightened, let go of the bar and check the tension in the chain. Tipping the bar at an upward angle as you tighten it allows for added tension and typically resolves any issues with the chain popping off. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
More than satisfied
on April 18, 2022
Posted by: Nords
from Asheville NC
Gender:Male
I've only had a chance to use this chainsaw twice cleaning my property and cutting up limbs for firewood. It works like a charm, is light weigh, long on power charge, and exceeded my expectation. A great addition to my other WORX tools.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
not as cumbersome as gas
on April 11, 2022
Posted by: Hillbilly Hank
from Blackshear Georgia
Gender:Male
I bought this a few weeks ago and it does what I need, tree trimming and small tree removal 5" or less
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Ease of use
on April 3, 2022
Posted by: Barney 229
from Pittsboro,nc
Gender:Male
Could not believe the cutting powerk of this saw. 84 years old and able to handle like a 30 year old.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
chain comes of all the time
on March 23, 2022
Posted by: Gaylen
from Washta Iowa
Gender:Male
[This review was collected as part of a promotion.] I purchased this chain saw awhile back and didn't have a chance to use it until the other day. The chain came off right away. After successfully reattaching the chain to the bar we started using it again. Several minutes later it came off again. Went to the house and got my 12 inch chain saw. Perfect! another complaint I have is this saw takes two 20 volt batteries. My 12 inch takes one 40 volt battery, making the new saw heavier.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , March 25, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST .We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Just what I wanted!
on March 21, 2022
Posted by: Kimme
from Milford,DE
Gender:Female
[This review was collected as part of a promotion.] Bought this about a month ago and could not be happier! Cuts through wood like butter and batteries last longer than expected. Love that it uses the same batteries as my other Works tools! They are all great!!
I would recommend this to a friend!
Written by a customer while visiting worx.com