Customer reviews from worx.com
WORX - WG385 40V 16" Cordless Brushless Electric Chainsaw (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.5
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
55
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
4
87%of customers recommend this product.
(
60 out of
69)
Customer Reviews for WORX - WG385 40V 16" Cordless Brushless Electric Chainsaw (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Posted by: RIPROPER
Verified Purchase:Yes
Just the right size for jobs around the house. I have already used it to clear some remaining dead fall from Helene.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: WperiodBperiod
from Micco, FL
Gender:Male
Verified Purchase:Yes
Excellent cut. Power and convenience
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Mmar
Verified Purchase:Yes
The saw works great but one thing didn't like is when the blade loosen it wants to jump of the blade.
Written by a customer while visiting worx.com
Customer Rating
3
Batteries
on September 23, 2024
Posted by: Buckeroo
from Homosassa
Nowhere in the description to purchase the chainsaw Did it mention that you needed those 4.0 amp batteries?I purchased the chainsaw and used my batteries that I have for my other units And it destroyed the batteries.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, September 24, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. All of our tools are part of the power share program and all the batteries will work with this tool. However, WORX batteries are covered by a three-year manufacturer’s warranty, please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. All of our tools are part of the power share program and all the batteries will work with this tool. However, WORX batteries are covered by a three-year manufacturer’s warranty, please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Worx 40V 16” cordless chainsaw
on May 1, 2024
Posted by: Charlene626
from Holmes, PA
Gender:Female
Does the brushless motor ever need to be cleaned? What is the maintenance for this chainsaw beside oil refills and blade replacements?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Great saw!
on September 4, 2023
Posted by: Tim 28460
from Eastern NC
Gender:Male
[This review was collected as part of a promotion.] Saw cuts great
Chain tensioner comes loose quit frequently.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
on August 4, 2023
Posted by: freddie 77
from colchester vermont
Gender:Male
not very happy with saw chain keeps coming off no matter what i do and npw it stays running untill you pull the battery out
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, August 9, 2023
Hello Valued Customer. Thank you for sharing your experience and review with us. It is unfortunate to learn that the WG385 did not meet your expectations. We appreciate your feedback as this will help us to improve on our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
1
on July 26, 2023
Posted by: John R M
from Northern Michigan
Gender:Male
The saw works great, but the chain will stretch and there isn't enough bar to tighten the chain. when this happens (and it will) the saw is useless because when anyone tries to use the saw the chain will jump off the bar. most of your work time will be spent putting the chain back on the bar only to have the same thing happen again.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, July 27, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. We're glad to hear that you've been enjoying the saw. The chain will stretch while cutting and lose proper tension. When the chain becomes loose, completely unscrew the chain tensioning knob or turn the knob around three (3) full turns in a counter-clockwise direction, then retighten the chain tensioning knob to properly reset the chain tension.
Please be aware that new chains will stretch as well, and we highly recommend checking the tension frequently when first used and tighten when the
chain becomes loose around the guide bar.
Thank you for choosing WORX tools!
Please be aware that new chains will stretch as well, and we highly recommend checking the tension frequently when first used and tighten when the
chain becomes loose around the guide bar.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com