Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
268
4 Stars
58
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
316 out of
339)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Leaks Oil
on October 26, 2019
Posted by: Betty2019
Works great but leaks oil when setting & not in use. Top heavy for me & battery wears out fairly fast.
Response from worx.comBy Jasmine D, customer experience , October 29, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. To prevent the tool from leaking we would recommend venting the oil cap slightly if the chainsaw still has oil or completely draining the tool of the oil when not in use. However, We are sorry to hear that the tool did not meet your expectations. Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Small and light
on November 4, 2019
Posted by: Rodcamper
from Pa.
Gender:Male
Only used twice for yard clean up cutting trees and bushes up to 4 inches in diameter amazed me how good it cut for being so small and light
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , November 5, 2019
Thank you for sharing your experience and review! That is awesome! We are thrilled to hear you are enjoying the WORX 20 volt Power Share 10 inch Cordless Pole/Chain Saw! Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
If product does not come with oil, what do I do?
on September 9, 2020
Posted by: Prospecter
from Prospect, KY
Gender:Male
[This review was collected as part of a promotion.] If the product is not sold with oil, do I have to separately purchase oil to use the pole saw for the first time?
Response from worx.comBy Brianna H, Custome rExperience, December 22, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the pole/chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Needs to be redesigned
on December 30, 2020
Posted by: JayeJ
from Bakersfield
[This review was collected as part of a promotion.] A small chainsaw on a pole is a great idea, however this product needs to be improved. The center of gravity is off, which makes it extremely awkward to maneuver. Also, the pole is too flimsy to even consider using the telescopic feature to extend it. It would be nice to include a strap to this product, but it most definitely should be sent back to the engineers to resolve the balancing issues. I am a Worx fan, but feel this particular product does not meet it's usual standards.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, September 7, 2021
We appreciate your honest feedback! ! For safety and best performance, please do not overreach and do not cut above shoulder height when using a pole saw. This helps prevent unintended tip contact and enables better control of the chain saw in unexpected situations. Please ever hesitate to contact us if you have questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Good Machine
on March 7, 2021
Posted by: bnc12
from West Palm Beach, FL
Gender:Male
[This review was collected as part of a promotion.] This did a pretty good job on my tree. It was a little heavy when you have it extended all the way out and was hard to see the bar to put it on the limb you are trying to cut. I needed the longer bar but it worked great.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 8, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the pole/chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent product, light and easy to use.
on April 11, 2021
Posted by: Jobg
from St. Cloud, Florida
Gender:Female
As a recent widow with acreage that must be often cut back I have been able to cut up more than 10 20’ plus invasive trees from my property with this sweet saw; on and off the pole. At 55 I am glad I bought this saw! My husband had an extremely heavy chainsaw which is way too heavy for me to operate safely. Thanks for the great product and the quick charger is also great. Changing the chain is so simple
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole Saw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
EASY TO USE
on April 14, 2021
Posted by: GusIrland
from Seneca Falls , NY
Gender:Male
I tried this out as soon as I got it. Loved how easy it was to use and to take apart to use the chain saw by itself.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Really good tool for occasional user.
on June 6, 2021
Posted by: GeezerMike
from Brazos County, TX
Gender:Male
Good for cleaning out low hanging deadwood and unwanted low hanging limbs. Quick work on removing branches to big for lopping shears from large limbs during cleanup. Light weight saw is a plus, but on the pole it could be a little awkward for someone of small stature when fully extended. This is best for light duty homeowners.
I would recommend this to a friend!
Written by a customer while visiting worx.com