Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
271
4 Stars
61
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
320 out of
343)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
BIG 10-INCH!
on September 8, 2023
Posted by: Uncle_Al
from Loveland, OH
Gender:Male
[This review was collected as part of a promotion.] For any small, quick cutting jobs -- or overhead trimming jobs -- this is the tool to get the job done. Very surprising how long one battery charge will last using this saw! It certainly is more convenient than firing up the gas-powered chain saw! 5 stars!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Light weight, easy to use
on September 8, 2023
Posted by: Esh63
from Bel Air, MD
Gender:Male
I bought this set up a few years back and have used it on many occasions. Very easy to use and if you have other 20V tools, battery life is not an issue even with a heavy workload. Best of all, you don't need to worry about stale gas mix, it's always ready to go. While I am satisfied with my purchase and with the tool in general, I do need to point out 2 items that others may want to consider. 1) The saw is light. This means that the weight of the saw is not present to keep the blade on the branch, you have to add some force to work the saw into the wood. 2) After some use, the friction locks on the pole slip and the pole will slowly collapse while you're working with it. There does not appear to be any way to tighten the locking mechanism. That's just plain annoying, and why I can't give it a 5 star rating.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Power Share 20v polish saw with Chain Saw tension
on September 19, 2023
Posted by: Ran100
from Winston Salem NC
Gender:Male
[This review was collected as part of a promotion.] Wished I had not purchased it only used a few times last year and no longer use because it's way too heavy to use with the 10" Chain Saw attached I needed a much lighter weight pole Saw. Very disgruntled with my self for not expressing about this product earlier and have stopped using it.
No, I would not recommend this to a friend.
Response from worx.comBy Customer Experience, Customer Experience, September 20, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. We greatly appreciate your feedback as it provides us a better understanding of where we can improve. It is unfortunate to learn that the WG323 20V Chain/Pole Saw did not meet your purchase expectations. Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
2
Not well thought out
on March 9, 2024
Posted by: ragman1
from Wilton, CT
Gender:Male
I ordered the WG323 pole/chain saw recently. I was bothered by two things. First, the instructions are incredibly vague about how to disengage the saw from the pole. Everything is tiny pictures with no verbiage so it's tough to tell how it really operates. I finally figured it out with the CS rep on the phone but even she didn't know the secret (pull on the knob AFTER unscrewing it). While annoying, that wasn't the worst of it. The 10-pound chain saw hanging off the end of a 10' pole is so over leveraged that it's impossible to use except at a 60 degree or greater elevation. Which means you have to be literally standing under the branch you are trying to cut unless you have herculean strength. That is not a good design. At least I got a nice little chain saw (excluding the pole) out of the deal. But really, didn't anybody test this thing before they sold it???
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, March 12, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
4
Throws the chain
on August 19, 2024
Posted by: HealeyBob
from Upstate NY
Gender:Male
I got this for the pole, yet I've been using the saw alone. However, although it is advertised as being auto-tensioning, for some reason it keeps throwing the chain. The first instance was several minutes after I began using it; at which point I needed a LARGE adjustable wrench to loosen the adjuster. I'm not sure why this happens, it must have something to do with the step on the bar that contacts the adjuster. It occurs about twice for each charge. It is quite inconvenient.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Posted by: Anonymous
from West Bend WI
Verified Purchase:Yes
It's heavy which makes it a bit hard to handle. The blade could be better. It is course for cutti g. It does get the job done, just a bit more effort.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Jerry Swilley
from Kentucky
Verified Purchase:Yes
This thing is nice it’s like Weight and I used it for a little over an hour and I still have one light left on the battery after a full charge
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
20V Power Share 10" Cordless Pole/Chain Saw with A
on June 30, 2025
Posted by: Anonymous
from Hot Springs Village, Arkansas
Gender:Male
Verified Purchase:Yes
Works great! Heavier than I expected though…
I would recommend this to a friend!
Written by a customer while visiting worx.com