Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
268
4 Stars
58
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
316 out of
339)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
Not well thought out
on March 9, 2024
Posted by: ragman1
from Wilton, CT
Gender:Male
I ordered the WG323 pole/chain saw recently. I was bothered by two things. First, the instructions are incredibly vague about how to disengage the saw from the pole. Everything is tiny pictures with no verbiage so it's tough to tell how it really operates. I finally figured it out with the CS rep on the phone but even she didn't know the secret (pull on the knob AFTER unscrewing it). While annoying, that wasn't the worst of it. The 10-pound chain saw hanging off the end of a 10' pole is so over leveraged that it's impossible to use except at a 60 degree or greater elevation. Which means you have to be literally standing under the branch you are trying to cut unless you have herculean strength. That is not a good design. At least I got a nice little chain saw (excluding the pole) out of the deal. But really, didn't anybody test this thing before they sold it???
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, March 12, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
4
Powerful but heavy
on April 13, 2024
Posted by: KnightofNi
from St. Louis Metro Area
Gender:Male
[This review was collected as part of a promotion.] This saw is very powerful for its size, and the ability to remove the pole from the saw is a great idea. I am glad to have added this tool to my collection of Worx tools. It will get a lot of use, but there is one thing to be mindful of.
The saw was able to cut through an 10” branch without too much effort, mostly due to the weight of the saw…. but about that weight. I am a 6’ 3” 200lb, reasonably fit, male and it was not easy to lift the saw up to the branch with the pole fully extended. Smaller individuals will struggle with this saw, as one can see from the other reviews.
Written by a customer while visiting worx.com
Customer Rating
4
Throws the chain
on August 19, 2024
Posted by: HealeyBob
from Upstate NY
Gender:Male
I got this for the pole, yet I've been using the saw alone. However, although it is advertised as being auto-tensioning, for some reason it keeps throwing the chain. The first instance was several minutes after I began using it; at which point I needed a LARGE adjustable wrench to loosen the adjuster. I'm not sure why this happens, it must have something to do with the step on the bar that contacts the adjuster. It occurs about twice for each charge. It is quite inconvenient.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com