Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
269
4 Stars
60
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
319 out of
342)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Good for the money
on August 26, 2022
Posted by: ELim
from Phoenix
Gender:Male
[This review was collected as part of a promotion.] It was great in the beginning, but after a few uses, the chain needed to be replaced as it got dull. the chain also constantly comes off.
I would recommend this to a friend!
Response from worx.comBy Jeakia Crawford, Customer Experience , August 26, 2022
Hello there!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Try taking the cover off, put the new chain around the bar, making sure that the links mirror the little image on the tip of the bar (to make sure the links are going in the right direction) place the chain around the sprocket and seat the bar in place. hold the tip of the bar outwards and at a slightly upward angle put the cover back on and tighten it in place, while continuing to hold the bar outwards and at an upward angle, to remove any slack tighten it all the way.
By holding the bar outwards while putting it on, will remove extra slack. Tipping the tip of the bar upwards helps improve the tension, which means fewer issues with the chain coming off.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Try taking the cover off, put the new chain around the bar, making sure that the links mirror the little image on the tip of the bar (to make sure the links are going in the right direction) place the chain around the sprocket and seat the bar in place. hold the tip of the bar outwards and at a slightly upward angle put the cover back on and tighten it in place, while continuing to hold the bar outwards and at an upward angle, to remove any slack tighten it all the way.
By holding the bar outwards while putting it on, will remove extra slack. Tipping the tip of the bar upwards helps improve the tension, which means fewer issues with the chain coming off.
Written by a customer while visiting worx.com
Customer Rating
4
It’s functional
on August 26, 2022
Posted by: Rob7
from Portland, Oregon
Gender:Male
Beware, it’s heavy with the extension on. It’s far too heavy with the extension all the way extended. Saw alone is great but lacks power however With a sharp chain it does the job. Prolly my least favorite word tool.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
4
on September 14, 2022
Posted by: jk36
from North Little Rock, AR
Gender:Male
[This review was collected as part of a promotion.] I bought this pole saw to use around yard but was to heavy for me to use but love the chain saw by it self.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works Very Well
on October 8, 2022
Posted by: Moman1
from St Louis
Gender:Male
This pole saw cuts Great & then detach chain saw & finish the job. I was SO IMPRESSED that I then bought a WORX electric pressure washer (works Great) & now awaiting delivery on WORX Power Share string trimmer. First time WORX buyer. Glad I came upon them.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent Tool
on October 17, 2022
Posted by: prputman
from McKenzie, TN
Gender:Male
[This review was collected as part of a promotion.] This is an amazing tool. Can actually cut through much thicker limbs than I had anticipated. Very light and easy to handle. My wife loves it too!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use!
on October 24, 2022
Posted by: Spudzo
from Minnesota
Gender:Female
I bought this about three years ago, and every time I use it, I’m so happy with how easy it is to get the job done. Lightweight and powerful. Definitely worth buying!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on October 27, 2022
Posted by: Hoss001
from Louisiana
Gender:Male
I’m very happy with this pole/chainsaw.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Glad I read the reviews!
on November 18, 2022
Posted by: IdahoWill
from Pocatello, Idaho
Gender:Male
When I was looking to buy a small chainsaw to trim trees I read a review on your site from a guy that said he wished he had bought the one with a pole. This was the best advice I received by reading a review. I am so glad I purchased the chainsaw with the pole extender at the same time. Now I have a small chainsaw for small branches, and for trimming my trees without getting up on ladders.
I would recommend this to a friend!
Written by a customer while visiting worx.com