Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
271
4 Stars
61
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
320 out of
343)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
It works great
on August 5, 2022
Posted by: AnnieD53
from Connecticut
Gender:Female
I love the chain saw but it is a little heavy for me when trying to reach branches in the trees. I would still recommend it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not the best option for chainsaw
on August 5, 2022
Posted by: CCW60
Gender:Female
I purchased this to cut (4 to 6 inch diameter) off Chinese Elm trees growing along a dry creek bed by my house. First problem is oil leaks out of it no matter what direction you store it so you can't store it with oil in it. I was told by customer service I would need to empty the oil reservoir each time I use it or store on a towel. Who wants to go through all that every time you want to cut a couple of branches? Not me. Second problem is the balance is awful when trying to use the pole feature to reach higher branches. I am a female with average upper body strength. It is impossible to use the pole fully extended. This is not the best option for a battery powered chainsaw and I am disappointed in it's performance. Had I known oil would leak everywhere no matter how it was stored I wouldn't have purchased it. Worx usually makes good tools. This is definitely one of their worst.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , August 26, 2022
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn about the experience you had with our product. Know that this is not what we expect from our products.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn about the experience you had with our product. Know that this is not what we expect from our products.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
Written by a customer while visiting worx.com
Customer Rating
4
Works amazing especially on softer woods.
on August 14, 2022
Posted by: Zerim5000
from Luck, Wisconsin
Gender:Male
Works just amazing with one tiny downside. The chain does like to come off easier than I'd like, but it's also really easy to put back on. So far I've cut 6-8" birch trees (didn't fell them with it but did cut a few lengths once down) and smaller limbs of various wood types. Just let it eat on its own and it goes great.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Good for the money
on August 26, 2022
Posted by: ELim
from Phoenix
Gender:Male
[This review was collected as part of a promotion.] It was great in the beginning, but after a few uses, the chain needed to be replaced as it got dull. the chain also constantly comes off.
I would recommend this to a friend!
Response from worx.comBy Jeakia Crawford, Customer Experience , August 26, 2022
Hello there!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Try taking the cover off, put the new chain around the bar, making sure that the links mirror the little image on the tip of the bar (to make sure the links are going in the right direction) place the chain around the sprocket and seat the bar in place. hold the tip of the bar outwards and at a slightly upward angle put the cover back on and tighten it in place, while continuing to hold the bar outwards and at an upward angle, to remove any slack tighten it all the way.
By holding the bar outwards while putting it on, will remove extra slack. Tipping the tip of the bar upwards helps improve the tension, which means fewer issues with the chain coming off.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Try taking the cover off, put the new chain around the bar, making sure that the links mirror the little image on the tip of the bar (to make sure the links are going in the right direction) place the chain around the sprocket and seat the bar in place. hold the tip of the bar outwards and at a slightly upward angle put the cover back on and tighten it in place, while continuing to hold the bar outwards and at an upward angle, to remove any slack tighten it all the way.
By holding the bar outwards while putting it on, will remove extra slack. Tipping the tip of the bar upwards helps improve the tension, which means fewer issues with the chain coming off.
Written by a customer while visiting worx.com
Customer Rating
4
It’s functional
on August 26, 2022
Posted by: Rob7
from Portland, Oregon
Gender:Male
Beware, it’s heavy with the extension on. It’s far too heavy with the extension all the way extended. Saw alone is great but lacks power however With a sharp chain it does the job. Prolly my least favorite word tool.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
4
on September 14, 2022
Posted by: jk36
from North Little Rock, AR
Gender:Male
[This review was collected as part of a promotion.] I bought this pole saw to use around yard but was to heavy for me to use but love the chain saw by it self.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works Very Well
on October 8, 2022
Posted by: Moman1
from St Louis
Gender:Male
This pole saw cuts Great & then detach chain saw & finish the job. I was SO IMPRESSED that I then bought a WORX electric pressure washer (works Great) & now awaiting delivery on WORX Power Share string trimmer. First time WORX buyer. Glad I came upon them.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent Tool
on October 17, 2022
Posted by: prputman
from McKenzie, TN
Gender:Male
[This review was collected as part of a promotion.] This is an amazing tool. Can actually cut through much thicker limbs than I had anticipated. Very light and easy to handle. My wife loves it too!
I would recommend this to a friend!
Written by a customer while visiting worx.com