Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
269
4 Stars
60
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
319 out of
342)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Cordless Chain Saw with Ext pole
on June 14, 2022
Posted by: bob114
from Alberta, Canada
Gender:Male
Purchased this and very pleased with it's capabilities. 10" is capable of felling moderate sized trees and the pole allows easy branch trimming with out getting out a ladder.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Super great little chainsaw
on June 14, 2022
Posted by: Montethebeast
from Topeka Kansas
Gender:Male
[This review was collected as part of a promotion.] I bought this last year because my neighbor has several trees that she needed trimmed due to lack of care by her previous yard care person. I’ve used it for everything from cutting down limbs to cutting out roots. Everything works great, the extension handle stay were you put it, even when you drop it from the ladder. It makes cutting lawn timber’s for landscaping a breeze. Very pleased in all the different Worx products I’ve bought over the last couple years. So far they have even held up better than my more expensive cordless tools.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent Cordless Pole Chain Saw
on June 18, 2022
Posted by: Gardening Chick
from Clarksburg, WV
Gender:Female
We purchased the Cordless Pole Chain Saw and have already used it several times already. It is easy to operate and is another excellent tool from your company. Every product we have purchased from you all, and there have been many, has never disappointed. I am actually trying to get my husband to purchase a few more. If anyone is interested in purchasing this chain saw, they will be very pleased. Thank you for making quality tools for the everyday person that have great quality, easy instructions and easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love it....
on July 8, 2022
Posted by: montour
from New Hampshre
Gender:Female
Or, I should say... my son loves it! He works with all kinds of power tools and was skeptical when I suggested buying this. Now that I have it (and he uses it)... he's very impressed with it. My review is based on his experience with it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Very nice tool saw works great by itself or used o
on July 9, 2022
Posted by: Marco3
from Indiana
Gender:Male
[This review was collected as part of a promotion.] I used it to trim branches over my roof.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It works great
on August 5, 2022
Posted by: AnnieD53
from Connecticut
Gender:Female
I love the chain saw but it is a little heavy for me when trying to reach branches in the trees. I would still recommend it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not the best option for chainsaw
on August 5, 2022
Posted by: CCW60
Gender:Female
I purchased this to cut (4 to 6 inch diameter) off Chinese Elm trees growing along a dry creek bed by my house. First problem is oil leaks out of it no matter what direction you store it so you can't store it with oil in it. I was told by customer service I would need to empty the oil reservoir each time I use it or store on a towel. Who wants to go through all that every time you want to cut a couple of branches? Not me. Second problem is the balance is awful when trying to use the pole feature to reach higher branches. I am a female with average upper body strength. It is impossible to use the pole fully extended. This is not the best option for a battery powered chainsaw and I am disappointed in it's performance. Had I known oil would leak everywhere no matter how it was stored I wouldn't have purchased it. Worx usually makes good tools. This is definitely one of their worst.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , August 26, 2022
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn about the experience you had with our product. Know that this is not what we expect from our products.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn about the experience you had with our product. Know that this is not what we expect from our products.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
Written by a customer while visiting worx.com
Customer Rating
4
Works amazing especially on softer woods.
on August 14, 2022
Posted by: Zerim5000
from Luck, Wisconsin
Gender:Male
Works just amazing with one tiny downside. The chain does like to come off easier than I'd like, but it's also really easy to put back on. So far I've cut 6-8" birch trees (didn't fell them with it but did cut a few lengths once down) and smaller limbs of various wood types. Just let it eat on its own and it goes great.
I would recommend this to a friend!
Written by a customer while visiting worx.com