Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
271
4 Stars
61
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
320 out of
343)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Pole stability is not trustworthy
on February 1, 2022
Posted by: Houseofworxitems
from Michigan
Gender:Female
[This review was collected as part of a promotion.] As I have this tool and try to cut small branches, the locking feature on the pole continues to close. I have tightened the tension and it does not help. The auto tension feature begins to bring my pole back on me as soon as I turn on the saw. While this unit together is not heavy, it is not easy to move and cut at full extension. This item I do not recommend because it does not function properly with the pole extension.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 3, 2022
hank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We appreciate your business and we thank you for being a valued WORX customer
Written by a customer while visiting worx.com
Customer Rating
5
Great tool!
on February 18, 2022
Posted by: Rod8824
from Omaha, Ne
Gender:Male
I bought this last month and love it!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great dual purpose
on April 11, 2022
Posted by: Basser20
from Sevierville TN
Gender:Male
It works great I use it all over my property
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Exactly what I needed.
on April 16, 2022
Posted by: MP48
from Germantown Wisconsin
Gender:Male
[This review was collected as part of a promotion.] Exactly what I needed. I bought this a month ago to trim some trees around my house worked perfectly. I have many works tools and I love them all.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Not as powerful as advertised
on April 17, 2022
Posted by: OKLdes
Gender:Male
This is not as powerful as I expected. Struggled with one inch branches.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , April 20, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Just what I need at deer camp
on April 18, 2022
Posted by: JEC28
from Oklahoma
Gender:Male
Perfect for small jobs around the house and at deer camp.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Up and away!
on April 20, 2022
Posted by: Gary66
from Haddam, Ct
Gender:Male
[This review was collected as part of a promotion.] Living in the middle of a state forrest, we constantly have a need for limb or downed wood removal. This will handle the bulk of our needs. Had some issues with ordering and the customer service rep was fantastic. Thanks for the help and the whole battery line is holding up well with this our 7th, 20 volt tool.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Light duty worker
on May 2, 2022
Posted by: GW101
from KC
Gender:Male
I was wary of the smaller 20V battery as my other Worx tools have 32V. My first test was 14” twisted willow overhanging a walking path. It took only 9 cuts to drain a charged battery even with light pressure. Then 5+ hours to fully charge it again. Works much better on smaller limbs of course. Larger battery is on order.
I would recommend this to a friend!
Written by a customer while visiting worx.com