Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
272
4 Stars
62
3 Stars
9
2 Stars
10
1 Star
11
93%of customers recommend this product.
(
322 out of
346)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
great tool to cut hight branches
on March 20, 2019
Posted by: bigandsmall1
from Harrison Ohio
Gender:Male
[This review was collected as part of a promotion.] I just bought this. Love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
on March 12, 2019
Posted by: Boswell
from Indian Lake, NY
Gender:Male
[This review was collected as part of a promotion.] Durable and easy to handle. I would like it to have a little more power and length. Maybe a 40V share feature.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Soo easy to use!!
on March 11, 2019
Posted by: Deb1983
from La Grange, Tx
Gender:Female
[This review was collected as part of a promotion.] I bought the chainsaw/pole saw combo and I love it!!! Took it out of the box and started using it with no problem!!! My husband was impressed when he got home at all the work I had done around the yard!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
10ft dynamo!
on February 24, 2019
Posted by: Gary in Tennessee
from Tennessee
Gender:Male
This Worx 10ft cordless chainsaw is so versitle.I can use it in my hands or on the 10 ft pole and reach very far.It makes a goid clean cut and does everything you expect a good chainsaw to do.Best tool purchase I ever made!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Not Outstanding
on February 5, 2019
Posted by: Frustrated User
from Arlington, TX
Gender:Female
Bought this to trim a few smaller branches on my tree. I was excited when it arrived; however, after using it yesterday, I'm not as excited. It didn't seem to want to cut through smaller branches about 2" diameter. It just doesn't have the power to do the job I was expecting it to do. Chain came off on second cut. Disappointed because I love all my other WORX equipment.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, February 13, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
It is recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain. We also recommend checking to make sure the chain is on correctly.
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
It is recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain. We also recommend checking to make sure the chain is on correctly.
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great product
on January 21, 2019
Posted by: Skip234799
from Tennessee
Gender:Male
[This review was collected as part of a promotion.] Everything arrived in good shape. Plan on using my pole saw when weather permits.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Tree trimming fun
on December 31, 2018
Posted by: RMD0730
from TEXAS
Gender:Male
I cant say enough about how good worx tools are. Excellent power and battery life...
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Impressive product
on December 22, 2018
Posted by: Nonick11
from DE
Gender:Male
Really got this for the battery powered small chain saw. I am impressed with the added pole saw capability my only hesitation being the weight of the unit when fully extended I’ll find out this spring!
I would recommend this to a friend!
Written by a customer while visiting worx.com