Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
269
4 Stars
60
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
319 out of
342)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Great chainsaw!
on October 18, 2021
Posted by: gmg6169
from Lafayette, LA
Gender:Male
[This review was collected as part of a promotion.] Love this chainsaw. Powerful enough to cut through big limbs. With the pole, I was able to cut branches that were unreachable.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
currently very disappointed
on October 31, 2021
Posted by: cccanna
from Nebraska
Gender:Female
[This review was collected as part of a promotion.] I just bought this cordless pole/chain saw, the first time trying to use this saw, had to run back to the show to get oil for the chain saw. Next when I tried to use the saw the chain kept coming off, I would put it on, think I had the chain at the right tension and placement and the chain would still come off, tried to go on line to get information on my saw and there is no one at the company, chat line and I could not even get my saw registered for the warranty. So far very disappointed and not sure whether to keep it or not
Response from worx.comBy Destynee E, Customer Experience , November 11, 2021
Hello valued customer. I have emailed you offline for troubleshooting assistance with the oil and chain tension. I can also register your tool for you. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
3
20in chainsaw pole cutter
on November 5, 2021
Posted by: Walkingman
from Boston
Gender:Male
Find when using this tool that it is very top-heavy very difficult to maneuver it's not well-balanced
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , November 9, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Carefully review the owner’s manual for all safety information and guidelines.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Cordless Pole Saw
on November 6, 2021
Posted by: Mike373
from St.Louis, MO
Gender:Male
I bought a cordless pole/chain saw recently and love it so far. Instructions for use were easy so I was up and running quickly I've already trimmed one tree and cut down another one, without any issues.
Written by a customer while visiting worx.com
Customer Rating
4
Pole saw
on November 10, 2021
Posted by: Billboy
from Palm coast fl
Gender:Male
[This review was collected as part of a promotion.] Good unit could use a larger power system and a handle to help holed poll
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to operate
on November 11, 2021
Posted by: rick5503
from Wexford, PA
Gender:Male
[This review was collected as part of a promotion.] I have a large 35 year old maple tree in my front yard that seems to grow in both directions. I was nice not having to get on a ladder to cut these branches. Worked like I expected.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great purchase
on November 11, 2021
Posted by: Kam46
from Hampton, Ga
Gender:Male
I bought this about a month ago and it’s great! No more struggling with a long handle blade. This saw works great! Even my wife uses it!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Unexpected problem
on November 19, 2021
Posted by: Matcap1949
from Hummelstown, PA
Gender:Male
I recently purchased this item. Used it for the first time the other day and experienced a problem. Was cutting some tree limbs using the chain saw without the pole. Limbs were no more than 3 to 4 inches in diameter. When I finished I notice that the plastic cover around the saw blade was damaged (see photo). I would like to hear from someone to discuss this matter. Thank you.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , November 23, 2021
Hello Valued Customer. It's unfortunate to learn that the plastic cover is damaged. I have emailed you offline regarding this matter. However, should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com