Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
268
4 Stars
58
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
316 out of
339)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Easy to put together and use.
on January 18, 2021
Posted by: Deany49
from Desert Center, Ca.
Gender:Male
Perfect for trimming the fruitless mulberry trees that grow so fast. Love it.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
4
Great Saw, But Very Top Heavy!
on January 25, 2021
Posted by: fossildan1
from Stevens Point, WI
Gender:Female
[This review was collected as part of a promotion.] I bought this in the fall to help with tree pruning around our property. I would have given this equipment 5 stars, but unfortunately I do not have the upper body strength to hold the saw upright with the extension pole and can not use it to prune as I had intended. However, I can use the chainsaw and I absolutely love it! We own ~5 acres of woods and have been doing a lot of clearing for trails, and harvesting of fire wood. This chainsaw makes it easy for me to participate with my husband in that activity without the annoying loudness and vibration of a gas powered chainsaw. I have used it to cut through probably up to 5" diameter trees and branches pretty easily. I love this saw and hope that in the future I will be able to use it with the extension pole as intended.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience, January 27, 2021
Hello! Thank you for taking the time to share your review. For customer service needs, please contact the Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We’d be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great for the price
on February 9, 2021
Posted by: Bambino
from Curacao, Willemstad
Gender:Male
[This review was collected as part of a promotion.] This item is great for the price. I really like the pole extension. easy to use, this saw works very good by using the pole. Its use the chain oil very efficiently. Only one thing that I do like like to use the saw without the extension due to vibration, lack of RMP. The battery was surprise as well. i last longer that I thought .
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 9, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great flexibility, regular saw for small jobs and
on February 21, 2021
Posted by: Mario S CDA
from Coeur D Alene, Idaho
Gender:Male
[This review was collected as part of a promotion.] Weather has not permitted lots of use so far, but very happy so far, love the flexibility, cuts clean and easy. Hot spare chain just in case.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 23, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy for this woman to use
on March 15, 2021
Posted by: Tini
from Kentucky
Gender:Female
[This review was collected as part of a promotion.] Great product!! Easy for women to use,highly recommended
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 17, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect for trimming
on March 21, 2021
Posted by: sgmOBX
from OBX, NC
Gender:Male
[This review was collected as part of a promotion.] This works great for cutting and trimming trees. Good reach.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Saw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
4
Pole saw
on March 21, 2021
Posted by: Tling
from Tucson Az
Gender:Male
Great saw but extremely heavy when extended. Needs a counter balance
Response from worx.comBy Heaven Johnson , Customer Experience , March 22, 2021
Hi there! Your feedback and review help us improve our products. Please call our Solution Center Team at 1-866-354-9679 (WORX) and we’ll be happy to assist.
Written by a customer while visiting worx.com
Customer Rating
4
I was surprised
on April 27, 2021
Posted by: CenTexFlyer
from Texas
Gender:Male
I have to admit I made fun of my wife when she purchased the first Worx 10" electric chainsaw. I've always been the Stihl 18" bar rip roaring kind of tree wacker - until I had elbow surgery. I begrudgingly picked up the little saw to do trimming and was immediately struck by the torque and cutting ability so I graduated up to a bit bigger limb. Then continued up to 6" tree, then up to a 10" cedar tree (which can be a big gnarly many headed hydra!) and it cut it down! After that I got to looking at the limbs over my head and figured "I ain't getting my 65 y/o butt up a ladder to cut those!" and found the Worx Pole/Chainsaw and immediately ordered it. Got the saw in just days and got busy with it. Cutting pretty large limbs that got broken by the 21' Snowmageddon ice and snow event here in Texas. It seemed a little heavy and unwieldy at first but you can use that to your advantage because all you have to do is start the saw and rest it's weight on the limb and let the chain do the work! I felt a lot more comfortable standing on solid ground rather than 12' up because I know from experience that gravity sucks!
Cons: 1. Go ahead and spring for a bigger battery. The little 2 amp batteries run out pretty quick, which can be a good thing if you're old and want to pace yourself. I got the 4 amp battery and it cuts longer than *I* want to.
2. Watch the chain tension! If the saw starts jumping the shock tends to loosen the chain, so if it starts the bump-bump-bumping it will still cut but check tension often.
Conclusion: I have jerked my arm outta its socket for the last time! With the new battery chemistries and stronger motors there is no reason to use an internal combustion engine again!
Cons: 1. Go ahead and spring for a bigger battery. The little 2 amp batteries run out pretty quick, which can be a good thing if you're old and want to pace yourself. I got the 4 amp battery and it cuts longer than *I* want to.
2. Watch the chain tension! If the saw starts jumping the shock tends to loosen the chain, so if it starts the bump-bump-bumping it will still cut but check tension often.
Conclusion: I have jerked my arm outta its socket for the last time! With the new battery chemistries and stronger motors there is no reason to use an internal combustion engine again!
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , April 27, 2021
Hi! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. Thank you for choosing WORX!
Written by a customer while visiting worx.com