Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
271
4 Stars
61
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
320 out of
343)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
waste of money
on August 8, 2018
Posted by: Robert2
from gloucester,va
Gender:Male
[This review was collected as part of a promotion.] used it twice,and chain keeps coming off
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, August 15, 2018
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Customer Care Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
Sadly just didn’t cut it
on August 12, 2018
Posted by: Kataylor148
from Collingswood NJ
Gender:Female
Excuse the pun, but I was disappointed that this just didn’t have enough power to cut through a 3 inch branch. Rushing to get things done before a big bbq. I had bought this for just this purpose, I had a long low hanging branch right where corn hole goes. Saw arrived late the night before. The battery was fully charged but I don’t know if the chain was full or what cause it would not cut this branch had to run to neighbors for manual one to finish the job minutes before folks arrived. It took me 4 hours to cut down one small live branch. Very disappointed.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, August 23, 2018
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We are sorry that the tool did not meet your expectations.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
longer reach and a removeable saw
on November 19, 2021
Posted by: Balto
from Southern Illinois
Gender:Male
It has a longer reach and removable chainsaw for trimming lower branches and cutting small trees. It is also heavier duty than "regular polesaws". I like the bar oil tank and automatic oiler. Most polesaws lack this feature, you have to remember to manually oil them. Chain tensioner is easier to use. So far I have used it about 10 times until the battery ran out, which depending on the size of limbs is between 15 to 25 minutes on a full charge.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Does everything that I need for it to do.
on November 28, 2021
Posted by: Angelo75
from Ham lake,Minnesota
Gender:Male
[This review was collected as part of a promotion.] I purchased this item in August 2021. I can not believe how handy it is. I cut down 2 trees with ease and cut up the tree. The chain saw cut as good or if not better and easier than my gas powered saw and is easier to maintain and start. And no mixing of gas. Also , I have purchased other work items and love them all.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Greatl
on November 18, 2021
Posted by: Joeym
from Harlingen, Tx.
Gender:Male
I will get me anotherone soon
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: jdot2263
Verified Purchase:Yes
As I have gotten older, I cannot start our gas powered yard tools .i did my research on battery powered tools and decided to try WORKS battery power tools . I absolutely love every thing I have gotten from them . The men in the family teased me about my battery powered tools and now they use them exclusively. I have 7 of the tools and will continue to buy them for myself and as gifts .
Written by a customer while visiting worx.com
Customer Rating
4
Worked well
on November 1, 2017
Posted by: Pj123
from Tracy, CA, United States
Gender:Male
I expected to be a bit heavy as a chain saw attached to a pole would be. It worked very well for the price it was a good buy.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
very disappointed
on November 18, 2017
Posted by: Anonymous
from Spring Hill, FL, United States
Gender:Male
I am very disappointed in this product I used it for the first time 11/18/17 to cut some palm tree stumps I ran it for around 15 mins. on and off and the battery went dead. I have other worx products which I have had no problems. So if you are looking for a chain saw don't buy this one I would not recommed.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com