Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
272
4 Stars
62
3 Stars
9
2 Stars
10
1 Star
11
93%of customers recommend this product.
(
322 out of
346)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: Anonymous
from West Bend WI
Verified Purchase:Yes
It's heavy which makes it a bit hard to handle. The blade could be better. It is course for cutti g. It does get the job done, just a bit more effort.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Throws the chain
on August 19, 2024
Posted by: HealeyBob
from Upstate NY
Gender:Male
I got this for the pole, yet I've been using the saw alone. However, although it is advertised as being auto-tensioning, for some reason it keeps throwing the chain. The first instance was several minutes after I began using it; at which point I needed a LARGE adjustable wrench to loosen the adjuster. I'm not sure why this happens, it must have something to do with the step on the bar that contacts the adjuster. It occurs about twice for each charge. It is quite inconvenient.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
Otherwise. I love it. Its light and powerful. It cuts through small branches with ease (until it throws the chain).
Maybe a different brand with manual chain tensioning would work better, but I'm sold on these little battery-operated chain saws. Very convenient vs my 18" Poulan Pro.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Customer Rating
4
Powerful but heavy
on April 13, 2024
Posted by: KnightofNi
from St. Louis Metro Area
Gender:Male
[This review was collected as part of a promotion.] This saw is very powerful for its size, and the ability to remove the pole from the saw is a great idea. I am glad to have added this tool to my collection of Worx tools. It will get a lot of use, but there is one thing to be mindful of.
The saw was able to cut through an 10” branch without too much effort, mostly due to the weight of the saw…. but about that weight. I am a 6’ 3” 200lb, reasonably fit, male and it was not easy to lift the saw up to the branch with the pole fully extended. Smaller individuals will struggle with this saw, as one can see from the other reviews.
Written by a customer while visiting worx.com
Customer Rating
2
Not well thought out
on March 9, 2024
Posted by: ragman1
from Wilton, CT
Gender:Male
I ordered the WG323 pole/chain saw recently. I was bothered by two things. First, the instructions are incredibly vague about how to disengage the saw from the pole. Everything is tiny pictures with no verbiage so it's tough to tell how it really operates. I finally figured it out with the CS rep on the phone but even she didn't know the secret (pull on the knob AFTER unscrewing it). While annoying, that wasn't the worst of it. The 10-pound chain saw hanging off the end of a 10' pole is so over leveraged that it's impossible to use except at a 60 degree or greater elevation. Which means you have to be literally standing under the branch you are trying to cut unless you have herculean strength. That is not a good design. At least I got a nice little chain saw (excluding the pole) out of the deal. But really, didn't anybody test this thing before they sold it???
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, March 12, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
5
Love this tool!
on September 27, 2023
Posted by: Sloop JB
from Alberta, Canada
Gender:Male
Have had this tool for a few years now, used it as a pole saw for lopping off dead branches but mainly have used it as a chain saw bucking up trees for firewood. It has basically replaced the two gas-powered chain saws I already own and it’s quiet so I don’t bother the entire neighborhood when I use it!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
WG323 trimmer
on September 23, 2023
Posted by: JohnFiori
from Keymar, MD
Gender:Male
[This review was collected as part of a promotion.] We like the trimmer very much. Great for trimming without the need for a ladder. It gets this job done quickly.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Power Share 20v polish saw with Chain Saw tension
on September 19, 2023
Posted by: Ran100
from Winston Salem NC
Gender:Male
[This review was collected as part of a promotion.] Wished I had not purchased it only used a few times last year and no longer use because it's way too heavy to use with the 10" Chain Saw attached I needed a much lighter weight pole Saw. Very disgruntled with my self for not expressing about this product earlier and have stopped using it.
No, I would not recommend this to a friend.
Response from worx.comBy Customer Experience, Customer Experience, September 20, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. We greatly appreciate your feedback as it provides us a better understanding of where we can improve. It is unfortunate to learn that the WG323 20V Chain/Pole Saw did not meet your purchase expectations. Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
5
My easy to use pole/chain saw.
on September 15, 2023
Posted by: candym
from Greenhorn Quincy, CA
Gender:Female
I have had this saw for over 5 years. Always works when I need it. I live in the mountains and always have limbs to trim off or cut up due to keeping forest fire clearance safety ladders.
Written by a customer while visiting worx.com