Customer reviews from worx.com
WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
268
4 Stars
58
3 Stars
9
2 Stars
10
1 Star
10
93%of customers recommend this product.
(
316 out of
339)
Customer Reviews for WORX - WG323 20V 10" Cordless Pole Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
great tool
on July 15, 2020
Posted by: 246600hc
from texas
Gender:Male
works better than expected
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Gets the job done
on September 1, 2020
Posted by: alanw
from Lexington, KY
Gender:Male
[This review was collected as part of a promotion.] After my first use, I am entirely satisfied with the performance, features, and ease of use. This is my first chain saw, so I did read all the instructions.
If I had a gripe, it would be that during use I set it down on nearby cement, flat, and it somehow spilled a little oil from around the chain onto the cement. I will definitely be more weary of that next time.
I intentionally chose this model over the JawSaw because I was concerned about the weight. When the pole gets half to fully extended, you get a great reach but it is hard to control. At least for me as I am 5'7" but not exactly what I would describe as muscular. I was not anywhere near as sore as I expected the next day.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
LOVE IT!
on September 11, 2020
Posted by: Chris L
from Kansas
Gender:Male
Use Oregon chain 90PX040G, auto tension should say semi-auto....just back off knob 2-3 turns counter clockwise, then tighten clockwise....neat!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 22, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the pole/ chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
pole saw
on September 25, 2020
Posted by: Chief Gardner
from Rex, GA 30273
Gender:Male
chain does not stay on
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 28, 2020
Thank you for sharing your experience and review! When the chain comes off the unit, that is a indication the chain is not on the tool correctly. When you place the chain around the chain bar, please ensure the chain is going in the grove correct ( as in picture A2) in your manual. Then place the chain bar back on the unit and with the extra chain go around the sprocket, and then pull the chain bar forward (with one hand) & place cover back on unit tightening the chain with saw. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
Can't keep the chain on
on September 30, 2020
Posted by: Crazeyone
from Tunnel Hill Ga
Gender:Male
If I were able tp get the chain to stay on I would be in love. But I put it up in the first six months I had it. I have brought it out of the closet and for the life of me have never seen this with any chainsaw. I have had to bring out my MS290 with 20" bar and that is not a good thing and really can be unsafe so yeah 2 years of disappointent
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , October 1, 2020
Hi there!
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Please check your email at your earliest convenience to discuss this concern in further detail.
Thank you for choosing WORX!
Thank you for taking the time to share your review. We apologize for any trouble you have experienced. Please check your email at your earliest convenience to discuss this concern in further detail.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight and long lasting battery
on November 4, 2020
Posted by: mapone
from Northeastern North Carolina
Gender:Female
[This review was collected as part of a promotion.] I purchased this approximately 2 weeks ago and just test drove it this past weekend and then again today. It is light weight, easy to use with no to minimal kick back. The battery is long lasting still fully charged after using it for a couple of hours. This is a great little chain saw so happy I made the decision to purchase it...
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience , November 30, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Pole/ chainsaw and how lightweight it is! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Too heavy
on November 7, 2020
Posted by: Anonymous
from Indianapolis
Gender:Male
This is hard to hold up as it is quite heavy.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, November 9, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This information will be passed up to the appropriate department. Should you have any more questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you! Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Exceeded my expectations,
on November 29, 2020
Posted by: Jvljames
from Arcadia Louisiana, Pineywoods
Gender:Male
[This review was collected as part of a promotion.] I used the pole Chain/saw right out of the box, simple instructions. Clearing high tree limbs.Very light, easy to extend the pole, Surprising power from a very small battery.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience , November 30, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com