Customer reviews from worx.com
WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
311
4 Stars
40
3 Stars
13
2 Stars
6
1 Star
14
92%of customers recommend this product.
(
339 out of
367)
Customer Reviews for WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
It was great for trimming up trees
on October 26, 2022
Posted by: Rickwasz
from Punta Gorda, Fl.
Gender:Male
[This review was collected as part of a promotion.] The chainsaw help with clean up from hurricane Ian. We had 8
100 year old trees down from hurricane Ian, I have about 8 barriers and used them all over and over. It did the job that I needed it to do
100 year old trees down from hurricane Ian, I have about 8 barriers and used them all over and over. It did the job that I needed it to do
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Spent more time replacing chain than using saw.
on November 1, 2022
Posted by: jahh
from nwa
Gender:Female
Purchased this in spring and just got it out of box recently. Lightweight and very easy to use for at least 15 min. and then chain comes off and trying to get it back on is assinine. Need three hands to hold blade in place and try to attach chain and then you can't see throught the cover to line up screw.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , November 3, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review. Your feedback helps us understand how we can improve your DIY experience. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob.
As you tighten the knob, lift the tip of the bar at a slight upwards angle. Once fully tightened, let go of the bar and check the tension in the chain. Tipping the bar at an upward angle as you tighten it allows for added tension and typically resolves any issues with the chain popping off. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review. Your feedback helps us understand how we can improve your DIY experience. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob.
As you tighten the knob, lift the tip of the bar at a slight upwards angle. Once fully tightened, let go of the bar and check the tension in the chain. Tipping the bar at an upward angle as you tighten it allows for added tension and typically resolves any issues with the chain popping off. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Too soon to tell
on November 18, 2022
Posted by: LindaM34
from Boston Ma
Gender:Female
[This review was collected as part of a promotion.] First off I love the Worx lineup and have several products. I have the electric chain saw and loved it but wanted more freedom of a battery powered one. It does not come with the ball and chain oil needed to operate it. After first use I didn’t find it all that powerful. I am considering returning it but will give it another try first.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , November 22, 2022
Hello Valued Customer.
Thank you for taking the time to share your experience and review. Your feedback is greatly appreciated. We recommend any standard bar and chain oil for your saw. We hope that after trying the chainsaw again it fits your needs.
We look forward to your updated review!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review. Your feedback is greatly appreciated. We recommend any standard bar and chain oil for your saw. We hope that after trying the chainsaw again it fits your needs.
We look forward to your updated review!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Worx works
on March 5, 2023
Posted by: jnvl
from Canyon Lake,Tx.
Gender:Male
[This review was collected as part of a promotion.] I carried my chainsaw in my truck when living in the backwoods in Wisconsin, never knew when I'd need one to get into or out of the cabin. I now drive an SUV up north and will not carry my gas chainsaw inside because of the fumes. My brother has had a worx for a couple of years and really likes it, works great, so I'm joining the club.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
I loved and thought I got lucky. No such luck.
on March 15, 2023
Posted by: Stephanie73
from Oak creek Wisconsin
Gender:Female
I bought this in the fall for trimming limbs and such and absolutely loved it! It works great! My husband called it a toy. Then one day we had a tree fall on our fence and his 2 gas powered saws were causing him issues so he needed my "toy" to finish up. I loved walking the property looking for stuff to clean up.
I had read reviews about the chain oil leak but after a few uses I didn't have a problem so I thought I got lucky.
Then after it sat in the shed for about 1 week I went out to get it and was devastated to see oil all over the shelf it sat on. It was completely empty because somewhere there is a massive leak. I can't operate a chainsaw that has chain oil pouring out of it.
I would recommend this if you can get the one that isn't going to get a leak in a short time.
I had read reviews about the chain oil leak but after a few uses I didn't have a problem so I thought I got lucky.
Then after it sat in the shed for about 1 week I went out to get it and was devastated to see oil all over the shelf it sat on. It was completely empty because somewhere there is a massive leak. I can't operate a chainsaw that has chain oil pouring out of it.
I would recommend this if you can get the one that isn't going to get a leak in a short time.
Response from worx.comBy Destynee Edwards, Customer Experience , March 16, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review! Please see the tips below on how to reduce oil leakage.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
Written by a customer while visiting worx.com
Customer Rating
5
Great features. Easy to use
on March 28, 2023
Posted by: vkoch
from Charlotte, N.C.
Gender:Female
I bought this chain saw about 3 weeks ago and used it immediately. I was surprised at how easy it was to use and it did it work marvelously.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Good Lil'Chainsaw
on April 2, 2023
Posted by: Tony59
from Homosassa Florida
Gender:Male
[This review was collected as part of a promotion.] Slower then the Old Gas Chainsaw but the power it has,,,Does the Job !!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great chainsaw
on April 19, 2023
Posted by: St helen fisherman
from Saginaw mi
Gender:Male
[This review was collected as part of a promotion.] Used it to clean the fence line at the cabin work excellent for the small tree.
I would recommend this to a friend!
Written by a customer while visiting worx.com