Customer reviews from worx.com
WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.7
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
309
4 Stars
39
3 Stars
13
2 Stars
5
1 Star
13
93%of customers recommend this product.
(
337 out of
363)
Customer Reviews for WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
love it
on June 15, 2022
Posted by: dogs dad
from henderson nc 275366
Gender:Male
[This review was collected as part of a promotion.] I brought this last year a little trouble with problem re4solve quick wonderful product cuts great it has a pole with it reaches 12ft great for me as I am disable
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Just my size
on June 17, 2022
Posted by: Mixmaster
from Colorado Springs
Gender:Female
Small enough for me to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Easy to assemble and use.
on June 21, 2022
Posted by: Lis63
from Lincoln,NE
Gender:Female
This is lightweight and easy to use. Fantastic purchase!
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , August 16, 2022
Thank you for sharing your experience and review! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Got the job done.
on July 8, 2022
Posted by: Randy Y
from Ft. Wayne IN.
Gender:Male
[This review was collected as part of a promotion.] I bought this to clean up storm damaged trees and fallen limbs. It got the job done.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , August 26, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review. Your feedback is greatly appreciated. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome
on August 29, 2022
Posted by: Carlalayne
from Oxford arkansas
Gender:Female
[This review was collected as part of a promotion.] This is one great tool.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Somewhat disappointing
on October 5, 2022
Posted by: Angelatte
from Ohio
Gender:Female
I bought this a month ago and I am not thrilled with the chainsaw. I had trouble cutting small honeysuckle limbs! The chain jumped off a couple of times and it cracked in the plastic. Returning!
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , October 11, 2022
Hello Valued Customer! It's unfortunate to learn that your chainsaw fell below your purchase expectation. Your feedback helps us understand where we can improve your DIY lawn and garden experience.
Written by a customer while visiting worx.com
Customer Rating
5
It was great for trimming up trees
on October 26, 2022
Posted by: Rickwasz
from Punta Gorda, Fl.
Gender:Male
[This review was collected as part of a promotion.] The chainsaw help with clean up from hurricane Ian. We had 8
100 year old trees down from hurricane Ian, I have about 8 barriers and used them all over and over. It did the job that I needed it to do
100 year old trees down from hurricane Ian, I have about 8 barriers and used them all over and over. It did the job that I needed it to do
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Spent more time replacing chain than using saw.
on November 1, 2022
Posted by: jahh
from nwa
Gender:Female
Purchased this in spring and just got it out of box recently. Lightweight and very easy to use for at least 15 min. and then chain comes off and trying to get it back on is assinine. Need three hands to hold blade in place and try to attach chain and then you can't see throught the cover to line up screw.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , November 3, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review. Your feedback helps us understand how we can improve your DIY experience. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob.
As you tighten the knob, lift the tip of the bar at a slight upwards angle. Once fully tightened, let go of the bar and check the tension in the chain. Tipping the bar at an upward angle as you tighten it allows for added tension and typically resolves any issues with the chain popping off. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review. Your feedback helps us understand how we can improve your DIY experience. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob.
As you tighten the knob, lift the tip of the bar at a slight upwards angle. Once fully tightened, let go of the bar and check the tension in the chain. Tipping the bar at an upward angle as you tighten it allows for added tension and typically resolves any issues with the chain popping off. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing Worx!
Written by a customer while visiting worx.com