Customer reviews from worx.com
WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
318
4 Stars
42
3 Stars
14
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
343 out of
373)
Customer Reviews for WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
on April 6, 2019
Posted by: oilely
from bryant ark
Gender:Male
[This review was collected as part of a promotion.] very disappointed with this saw, the auto blade adj. dose not work . teeth on saw broke off ,i have been using saws for 50 yrs.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, April 10, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. It is recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain.
WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great for what it's for
on March 30, 2019
Posted by: Mike6809
from Austin, Texas
Gender:Male
Got this thing for Christmas. It is exactly what I need for most work around the property - low hanging branches and trimming small trees and large shrubs. I can grab it and do the job in the amount of time it takes to get the big chain saw up and running. The battery charge lasts longer than I expected. Don't expect to cut big wood with it - that's not what it's for.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great saw
on March 30, 2019
Posted by: Warrior23
from Salinas Ca
Gender:Male
[This review was collected as part of a promotion.] I bought this a month ago and it did just what I needed it to do
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Size and Power !
on March 25, 2019
Posted by: Indiana Jones
Gender:Female
[This review was collected as part of a promotion.] This little saw is a great addition to my "arsenal" to take care of my yard work. Being a smaller size lady, and a bit older than most.......... wasn't sure if it would or could do the things I have been waiting to have done by the mysterious someone else that never drops by. LOL Anyway, just doing things my self,,,,,, all I need now is the extension pole and all of my pruning will be done !! It would be nice to get a small bottle of Chain Oil in the box instead of making a trip to hardware store. Otherwise, a perfect addition to my battery share tools from WORX !
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
LOT OF POWER . NOT MORE YANKING ON ROPE TO STAERT
on March 22, 2019
Posted by: BUD FRY
from SPRINGFIELD OH
Gender:Male
[This review was collected as part of a promotion.] MY WIFE GOT THIS 10 IN SAW FOR CHRISTMAS. SHE FELT SORRY FOR ME TRYING TO START THE GAS SAW. I LOVE THE WAY IT WORKS, ALSO MY WEED WACKER WILL TAKE CARE OF ALL THE TRIMMMING I DO ON 5 ACRES. GREAT VALUE. GREAT TOOLS. UNBEILIVABLE TOOLS. ALSO HAVE A GREAT WORX 18 IN SAW. ALL GTHE BEST TOOLS FOR ME..
NOW I NEED REPLACEMENT CHAINS.
NOW I NEED REPLACEMENT CHAINS.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Lightweight
on March 9, 2019
Posted by: rddprincess
from Redding, CA
Gender:Female
Great for fast, quick smaller jobs. I only wish the bar was longer.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Batteries are not lasting.
on March 5, 2019
Posted by: Not a Happy camper
from Delta Junction Alaska
Gender:Male
I bought this three weeks ago and the battery is not lasting. It was bought with the saw and the charger. Can't even cut down a 4" tree and cut it up with 1 battery. Battery is a 2018 battery 20v 2.0. Pulled my shoulder out and can't use my gas chainsaw that's why I ordered this one. Have other worx products and have not had any problems with them. Santa's
No, I would not recommend this to a friend.
Response from worx.comBy Chanda, Customer Experience, April 2, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. Our 20V batteries work on a variety of tools and have average runtimes of up to 30 minutes. However, chainsaws use more power and when the blower is on the highest setting it will deplete the battery's power more quickly.
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery. For additional details, please visit https://www.worx.com/search/?q=20v+batteries.
Thank you for choosing WORX!
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery. For additional details, please visit https://www.worx.com/search/?q=20v+batteries.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on March 3, 2019
Posted by: David1961
from Tennessee
Gender:Male
I bought this a few Months ago and have Trimmed several tree limbs on average 5" and less, but this this works Great very pleased with the performance, Thanks.
I would recommend this to a friend!
Written by a customer while visiting worx.com